Dell Printer Error Codes



The touch panel displays error messages describing the current state of the printer and indicates possible printer problems you must resolve. This chapter provides a list of status codes or error messages, and informs you what you can do to clear error messages. When you contact customer support about an error, have the status codes and error messages ready. When an error occurs, the print data remaining on the printer and the information accumulated in the memory of the printer may be corrupted. A status code is included in an error message. For status codes that are not listed in this chapter, refer to instructions in each error message.

Model: Dell Color Smart Multifunction Printer, S3845cdn

Error CodesCause and Remedy
002-500An error occurred during the scan job. Execute the operation again. Also, check whether or not the account limit for the Scan service is set when the accounting type is ColorTrack. Contact customer support if this failure is repeated.
003-311An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
003-700Too many documents are set in the document feeder after clearing the paper jam. Check the output, and then replace the documents that have not been copied yet.
003-701A digital code is embedded in the document to restrict duplication.
003-702Specify the same Reduce/Enlarge ratio for both sides.
003-703Place the Calibration Chart properly. Contact customer support if this failure is repeated.
003-704Try the same operation. Contact customer support if this failure is repeated.
003-705Copying is started before the machine exits the Power Saver mode and detects the change for the tray size, when the paper size set in the tray that has been changed during the Power Saver mode. Cancel copying, and perform the operation for copying again.
003-750Check the 2 Sided Book Copying settings, and try the same operation.
003-751Increase the resolution or scan area.
003-752Set the resolution to 400 dpi or lower.
003-753Set the resolution to 200 dpi.
003-754An error occurred in the document feeder.
003-755Try the same operation. Contact customer support if this failure is repeated.
003-756Check whether the document is blank or whether the side of the document to be faxed is loaded correctly.
003-757Set the resolution to 300 dpi or lower.
003-760An incompatible combination of features was specified. Check the features you selected.
003-761 Change the paper size for the tray.
003-763Place the Calibration Chart correctly on the document glass. Contact customer support if this failure is repeated.
003-780Reduce the resolution or the ratio for Reduce/Enlarge to decrease the data size, or split the data to send it separately.
003-795The reduction/enlargement ratio exceeded the allowed range.
003-913Memory is not enough, a selected resolution is not available for scanning a A3 document. It is available for scanning a A4/B4 document, reduce the resolution.
003-940Memory is insufficient. Cancel the job. Clear the B/W setting for Color mode or the Side 2 cover image setting.
003-941Page memory is insufficient. Change the parameter(s), and try again.
003-944An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
003-946Paper direction difference. Select an appropriate paper tray manually.
003-947Since the number of documents is insufficient, reload the correct number of documents. Cancel the job, and try again.
003-948Return a document with the correct size again. Cancel the job, and try again.
003-952Return a document with the correct color again. Cancel the job, and try again.
003-956Undefined document size. Enter a document size from the Control Panel or select a paper tray.
003-963Change the paper size for the tray.
003-965There was no paper in the tray that can be selected for the machine. Add paper.
003-970The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition. Try to store as much data as the memory capacity and continue scanning the next document. Or, cancel the job.
003-972When scanning a document, the number of pages that has accumulated in the machine has exceeded the value of Maximum Stored Number of pages set in system data. Reduce the number of document pages.
003-973When rotation is not available even though the orientation of the document and the image are different and part of the image will be lost if it is not rotated. Start the job without any changes or cancel the job.
003-974Scanning has been completed for all loaded documents. Decide whether there is another document.
003-976Fax Memory is insufficient. Cancel the job.
003-977Reload a correct size and/or color document and resume operation.
005-121There is a paper jam in the document feeder. Remove the jammed paper, and then try printing again.
005-198The document is too small. The minimum size of the document that can be loaded on the document feeder is 139.7 mm x 139.7 mm.
005-210An error occurred in the document feeder. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
005-305There is a paper jam in the document feeder. Close the document feeder and replace the documents.
005-400Clean up the Scanner.
005-906There is a paper jam in the document feeder. Remove the jammed paper, and then try printing again.
005-940The number of sheets for the document is insufficient. Replace the documents.
010-105Remove the jammed paper, and then try printing again.
010-319An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
010-340Turn off the printer, and then install the fusing unit. Contact customer support if this failure is repeated.
010-344Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
010-420The fusing unit needs to be replaced soon. Prepare a new fusing unit.
010-421Replace the fusing unit.
016-210Software error. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-232An error occurred during initialization of the high compression board. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-233Software error. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-234An error occurred in the Authentication feature of the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-240An error occurred in the document feeder. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-242An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-245An accessory that is not available for the authentication and accounting settings is attached. After changing the settings related to the accessory in the System Administration mode, turn off the printer, remove the accessory, and then turn on the printer. Configure the authentication and accounting settings again, and then restart the printer.
016-246An accessory that is not available for the authentication and accounting settings is attached. After changing the settings related to the accessory in the System Administration mode, turn off the printer, remove the accessory, install the correct accessory, and then turn on the printer.
016-310An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-329An error occurred in the page memory. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-330An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-333An error occurred in the page memory. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-335An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-400Confirm and correctly enter the user name or password. If the error still is not resolved, check whether the network environment is set correctly.
016-401Set the authentication method of the machine to the same method as set for the authentication server.
016-402Confirm the network connection and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly.
016-403The root certificate did not match. Confirm the authentication server and store the root certificate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificate, disable the certification verification of IEEE 802.1x settings.
016-404An internal error occurred. Contact customer support if this failure is repeated.
016-405 Initialize the certificate.
016-406• Store an SSL client certificate in the machine, and set it as the SSL client certificate.
016-407After automatically obtaining the IP address, the machine failed to retrieve proxy server settings from the DHCP server. Modify the customized program and install it again.
016-424Exit the Power Saver mode. If the problem persists, turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-427The user name or password for 802.1x authentication did not match in the setting of Ethernet 2. Enter the correct user name and password in the setting of Ethernet 2. If the error is repeated, check whether the network environment is set correctly
16-428The 802.1x authentication method cannot be processed in the setting of Ethernet 2. Set the authentication method of the machine to the same method as set for the authentication server in the setting of Ethernet 2.
016-429Confirm the network connection of Ethernet 2 and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly.
016-430Confirm the authentication server and store the root certificate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificate, disable the server certificate verification of IEEE 802.1x for Ethernet 2.
016-431An internal error occurred. Contact customer support if this failure is repeated.
016-432SSL client certificate error for Ethernet 2. Take one of the following measures: Store an SSL client certificate in the machine to set the SSL client certificate. If an SSL client certificate cannot be set on the machine, select an option other than EAPTLS for the authentication method.
016-450The SMB host name already exists. Change the host name.
016-453Updating of the IPv6 address and host name for the DNS server failed. Check whether the IP address of the DNS server is set correctly.
016-454Unable to retrieve the IP address from DNS. Confirm the DNS configuration and IP address retrieve setting.
016-455Confirm the network cable connection and the IP address of the SNTP server are correct.
016-456Received a message from the SNTP server stating that the server is not synchronized with the standard time source. Check the SNTP settings.
016-500An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-503Check on Dell Printer Configuration Web Tool whether the SMTP server settings are correct. Also, confirm whether the DNS server settings are correct.
016-514An error occurred during processing of an XPS document. If an error occurred while printing from a driver which supports XPS, print from the application using another print driver (PCL, etc.). If an error occurred while direct printing an XPS document, print using the print driver (PCL, etc.) from XPS Document Viewer.
016-517Print with the PostScript driver. Modify ProcessColorModel described in the PostScript file so that the color mode does not change.
016-518With the PostScript driver, specifying a combination of booklet and Watermark/UUID is not possible. Cancel one of them.
016-519Printable page limit is exceeded. Have your system administrator change the maximum limit of printable pages.
016-520Try the same operation. Change the output file format and color mode. If the problem is not resolved, turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-521Switch off the machine power and connect the smart card reader, and then switch on the machine power.
016-522The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on the machine.
016-523The machine cannot trust the SSL certificate of the LDAP server. Register the root certificate for the LDAP server's SSL certificate to the machine.
016-524Change the SSL certificate of the LDAP server to a valid one. You can clear this error by disabling SSL/TLS communication for LDAP; however, note that this will not ensure the validity of the LDAP server.
016-526Set the same LDAP server address to the machine and to the SSL certificate of the LDAP server. You can clear this error by disabling SSL/TLS communication for LDAP; however, note that this will not ensure the validity of the LDAP server.
016-527LDAP server SSL authentication error. Contact Dell.
016-528 Log in to the machine with the smart card, and then execute the operation again
016-533Check whether the clocks on the machine and Kerberos server are correctly set. Also check whether the summer time and the time zone are correctly set on the machine and Kerberos server.
016-534Check whether the domain name and the server address have been correctly set on the machine. For connection to Windows 2003 Server, specify the domain name in uppercase.
016-539Kerberos server authentication protocol error Contact Dell.
016-543The specified domain was deleted from your authentication management software. Select Refresh on the Domain screen, and update the domain information, or add the domain to your authentication management software.
016-546A Local User tried to obtain the information of another user. Contact Dell.
016-548Register the machine in your authentication management software.
016-553You must upgrade your authentication management software
016-554Correctly set the login name and password used for domain user authentication of your authentication management software.
016-555Check whether you can connect from your authentication management software to the database or Active Directory.
016-556Because the service is overloaded, wait for a while and try the same operation again. If the error still is not resolved, check your authentication management software.
016-557Check your authentication management software.
016-559A remote download parameter error occurred. Confirm the settings for essential system data.
016-560Check whether the network cable is connected, and confirm the settings of your authentication management software. Also, print a Configuration Report, and if the DNS address of the server is set to "Server Name / IP Address" for "Authentication Agent", check whether DNS is enabled.
016-562Correct the guest database entries of Active Directory so that they do not contain the same smart card information.
016-565Make sure that the USB memory device is inserted securely. If this error occurs during data backup, make sure on your computer that a folder named “backup” exists in the USB memory device.
016-567The capacity is not sufficient for backup. Delete existing backup files to make free space.
016-570Increase the size of memory for job tickets, switch off the machine power, make sure that the touch screen is blank, and then switch on the machine power. Try the same operation.
016-571Unable to print because the content of the job ticket is incorrect. Correct the print settings, and then send the print job again.
016-572Unable to print because the paper size, quality, or color attribute specified for the job ticket is not supported. Correct the paper attribute.
016-573Unable to print because the content of the job ticket is incorrect. Check if the print driver is supported by the machine, and is installed on the computer correctly. Also check the operating conditions for the print driver.
016-574Confirm the connection to the DNS server. Check whether the FTP server name is registered correctly on the DNS server.
016-575Specify the correct DNS server address. Or, specify the destination FTP server by using its IP address.
016-578FTP server login error. Check whether the login name (user name) and password are correct.
016-579 Check whether the FTP server's save location is correct.
016-580Confirm the access privilege for the FTP server.
016-581The suffix of the name of the file or folder in FTP exceeded the limit value. Change the file name or forwarding destination folder of the scan server. Also try moving or deleting the files within the forwarding destination folder.
016-585Confirm the access privilege for the FTP server.
016-587Confirm the access privilege for the FTP server.
016-588 Check whether enough space is available in the save location.
016-589Confirm the access privilege for the FTP server.
016-590Do Not Save is set as a handling method when names are duplicated for scanned files.
016-591If Append a Number or Append Date & Time is set as the process to be executed in case of a file name duplication, confirm that the file format is not multi-page.
016-592When Append a Number or Append Date & Time is set as the process to be executed in case of a file name duplication, check the NEXTNAME.DAT file is correct.
016-593Internal or network error. Contact customer support if this failure is repeated.
016-597Network error. Stop all accesses from the other devices, and then execute the operation again. Contact customer support if this failure is repeated.
016-700On the print driver, set the passcode string equal to or longer than the value specified in Minimum Passcode Length for Stored Jobs.
016-701 Stop unnecessary ports or delete unnecessary data to increase memory.
016-705Use the print driver appropriate for the machine.
016-706Delete unnecessary files from the machine, and delete unnecessary Secure Print users.
016-707A Sample Set job error. Contact Dell.
016-708Delete unnecessary data from the storage space.
016-709An error occurred during print processing. Contact Dell.
016-712Increase the resolution or scan area.
016-713Enter the correct passcode.
016-715Enter the correct password of the ESCP form.
016-716Unable to spool TIFF file because of insufficient storage space. Delete unnecessary files and users from the storage space.
016-718The available memory is too small to store the document. Reduce the resolution, or cancel 2 sided printing or N up feature, and then print again.
016-719Increase the size of the print page buffer.
016-720An invalid command is included in PCL print data. Confirm the print data and try printing again.
016-721ESC/P-K command error occurred. Confirm the print data.
016-726The printer could not select a printer language automatically. Contact customer support if this failure is repeated.
016-727The file could not be stored into the folder because the machine determined the print file as not containing any pages. Add text to the file if the file is blank.
016-728An unsupported tag is included in the TIFF file. Confirm the print data.
016-729Change the number of colors or resolution for the TIFF file, and execute the operation again.
016-731Unable to print TIFF data because it was interrupted. Try the same operation.
016-732The form specified by emulation has not been registered at the host side. Resend the form data.
016-738Specify a paper size supported for booklet creation, and try printing again.
016-739Specify a combination of document size and paper size supported for booklet creation, and try printing again.
016-740Specify a paper tray supported for booklet creation, and try printing again.
016-741An error occurred during the update process of the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-746An unsupported feature is included in the received PDF. Print using a print driver.
016-748Reduce the number of print pages by dividing the print data or by printing one copy at a time when printing multiple copies.
016-749The print language is not supported. For a print job, use the machine's print driver. Contact customer support if this failure is repeated.
016-752Unable to process for PDF Bridge because of insufficient memory space. Lower the image quality to reduce the data size.
016-753Enter the correct password on the printer.
016-755Cancel the print protection using Adobe Reader, and try printing again.
016-756No permission to use the service. Contact your system administrator.
016-757The account is not registered. Contact your system administrator.
016-758No permission to use the service. Contact your system administrator.
016-759The number of pages reached the maximum number of pages for this service. Contact your system administrator.
016-761Enable High Speed Image Processing. See the help of the print driver. If the error is not resolved, set Print Page Mode to On.
016-762Specify correct printer language.
016-763Confirm the POP server IP address set on the machine.
016-764An error occurred when the printer connected to the SMTP server. Consult the SMTP server administrator.
016-765Unable to send the e-mail because the hard disk on the SMTP server is full. Consult the SMTP server administrator.
016-766An error occurred on the SMTP server. Check the memory capacity available on the SMTP server.
016-767Confirm the address, and try sending again.
016-768Unable to connect to the SMTP server because the machine's mail address is incorrect. Confirm the machine's mail address.
016-769The SMTP server does not support delivery receipts (DSN). Send e-mail without setting delivery receipts (DSN).
016-770Consult your system administrator whether Direct Fax is available. If it is available, contact Customer Support at dell.com/contactdell.
016-772Set the DNS server address.
016-774Delete unnecessary data from the storage space.
016-778Delete unnecessary data from the storage space.
016-779An error occurred during scanned image conversion processing. If using large-size paper such as A3 with resolution of 600 dpi, set the resolution to 400 dpi or lower. Contact customer support if this failure is repeated.
016-792The specified job history does not exist. Try the same operation.
016-794Check whether the media is inserted correctly.
016-795An error occurred when the printer tried to read the data on the media. On a computer, confirm the content recorded on the media.
016-798Unable to print a document due to insufficient storage space. Contact customer support if this failure is repeated.
016-799Check the parameter of the print data of the application and the Print Setup settings, and try printing again.
016-910The paper requested by the selected print settings are not installed. Install the paper or replace the paper.
016-911Cancel the job. Install the paper or replace the paper.
016-917The toner cartridge (yellow) is empty. Replace the toner cartridge with a new one.
016-918The toner cartridge (magenta) is empty. Replace the toner cartridge with a new one.
016-919The toner cartridge (cyan) is empty. Replace the toner cartridge with a new one.
016-920The paper specified for printing cannot be detected. Change the settings. Or, replace the tray.
016-940Different size settings for side 1 and side 2 were detected after the job had started with duplex printing specified. Change the settings, and try again.
016-941Mixed size/direction set for the page with images was detected after the job had started with Booklet specified. Change the settings, and try again.
016-942Different size settings for side 1 and side 2 were detected after the pages with duplex printing specified had been deleted. Change the settings, and try again.
016-943Different size settings for side 1 and side 2 were detected after the document and separators had been inserted for the pages with duplex printing specified. Change the settings, and try again.
016-944The document collate setting for the pages including the cover with images or the document with separators with Document Attachment specified was detected. Change the settings, and try again.
016-945The documents that do not support 2-Sided Print has been inserted for the pages for duplex printing. Change the settings, and try again.
016-946A document or separator has been inserted between Cover pages or Separator pages. Change the settings, and try again.
016-947The system detected that no tray is loaded with paper for Auto Paper Selection after the job for which the paper for APS (Auto Paper Selection) was selected or APS was set has started. Change the settings, and try again.
016-948The covers with images, separators, or blank pages were detected after the job had started with Booklet specified. Change the settings, and try again.
016-949The document with a different size/orientation from the operated page was tried to be inserted for the job with Attachment specified. Change the settings, and try again.
DELL Printer Control Panel Overview
DELL Printer Control Panel Overview

Dell Printer Troubleshooting

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:

  • The power cable is connected to the printer, and to a properly grounded electrical outlet.
  • The printer is turned on.
  • The electrical outlet is not turned off at any switch or breaker.
  • Other electrical equipment plugged into the outlet is working.
  • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer.
  • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.

ProblemAction
Menu settings changed from the operator panel have no effect.Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel.
Job did not print or incorrect characters printed.Ensure that Ready to Print appears on the operator panel before you send a job to print. Press the (Menu) button to return to Ready to Print. Ensure that print media is loaded in the printer. Press the (Menu) button to return to Ready to Print. Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet cable (Dell C1760nw Color Printer only) or USB cable and that it is securely connected to the printer.
Page breaks in unexpected places.Increase the setting for Time-Out in the Printer Settings menu in the Dell Printer Configuration Web Tool.
Print media does not stack neatly in the output tray.Turn the print media stack over in the PSI and MPF.
Printer does not duplex pages.Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the General tab in the printer driver.
Cannot setup wireless connection.Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the printer. Try disabling the firewall on your computer. The firewall on your computer may be blocking communication with your printer.
Cannot setup wireless connection with WPS (Wi-Fi Protected Setup®).Ensure that the security setting of the wireless LAN access point or router is WPA or WPA2. (WEP is not supported on WPS.) Turn off the printer, and then on again.
The message Wireless Session Overlap Error is displayed when setting up wireless connection.Two or more wireless LAN access points or routers may be performing WPS setup at the same time. Wait for a while, and then try again.
Cannot setup wireless connection with the WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration).Press the WPS button on the wireless LAN access point or router within 2 minutes after starting the WPS operation on the printer. For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.
Cannot setup wireless connection with WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number).Check if the PIN you have entered on the computer is correct.
Cannot connect to the wireless network after setting up wireless connection.Check if the passphrase for WPA/WPA2 encryption or WEP key set on the wireless LAN access point or router has been changed. (Passphrase may be described as key on some access points or routers.) For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.
Condensation has occurred inside the printer.This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

Contacting Service: When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know the model of your printer type and serial number. See the label located inside the side door of your printer.

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