Xiaomi Robot Vacuum Cleaner Error Codes



Xiaomi Mi Roborock Robot Vacuum Cleaner, If a malfunction occurs during a cleaning, the ring-shaped indicator of the device starts to flash rapidly in red and the voice message will turn on.

Error CodesSolutions
Error 1Slightly turn the laser (orange) rangefinder, to ensure unobstruction of its motion. The normal operation of the laser distance sensor is prevented by other foreign objects. Please wipe the sensors, remove excess items; If you do not have the opportunity to remove excess items, move the vacuum cleaner to another location.
Error 2Wipe and lightly press the collision sensor. In the event of a malfunction of the collision sensor, repeatedly press it to remove all foreign objects; If there are no foreign objects, move the vacuum cleaner to another place.
Error 3Move the vacuum cleaner to a different location. The wheel is in a suspended state, move the vacuum cleaner to another location.
Error 4Wipe the fall sensor and move the vacuum cleaner away from the edge (for example, from a step). The fall sensor does not identify underneath the supports, move the vacuum cleaner to another place; The sensor of the fall is too dirty, so problems can occur. Please clean the dip sensor.
Error 5Pull out the main brush. It is necessary to clean the brush and fix of the main axis of the brush. Foreign objects can be wound around the main brush, it is necessary to clean the brush and fix the main axis of the brush.
Error 6Pull and clean side brushes. Foreign objects can be wound around the side brush; it is necessary to clean the brush.
Error 7Make sure that no foreign objects have entered the main wheel and move the device to a new location. Foreign objects can be wound around the wheel; remove and clean the wheel.
Error 8Provide enough space around the vacuum cleaner. It is possible to entangle the vacuum cleaner or it can get stuck between other objects, please provide enough space around the vacuum cleaner.
Error 9Install the dust bag and filter. Install the dust bag and filter, and make sure they are installed correctly; If the device continues to show an error, try replacing the filter; After rinsing the filter, leave it to dry for 24 hours.
Error 10Make sure the filter is dry or rinse the filter. It is possible to get foreign objects in the filter, make sure it is clean; if the problem persists, replace the filter.
Error 11A strong magnetic field is detected, move the vacuum cleaner away from the special tape (virtual wall). The vacuum cleaner is too close to the special tape (virtual wall), please move the device to a different location.
Error 12Charge level is too low, charge the device. Charge level is too low, charge the device.
Error 13The problems with charging, make sure the contact between a vacuum cleaner and a docking station. Using a dry cloth, wipe the contact areas of the device and the docking station.
Error 14Problems with charging. The battery temperature is too high or too low. Wait until the battery temperature is normal.
Error 15Wipe the distance to the wall sensor. A sensor for determining the distance to the wall can settle a lot of dust, carefully wipe it.
Error 16Install the vacuum cleaner on a flat surface and turn on the device. The device is on an uneven surface, move the vacuum cleaner to a flat surface and restart the computer.
Error 17Problems with the operation of the side brushes, please reset the system settings. Occurrence of problems with the operation of the side brushes, perform a system reset.
Error 18Problems with the operation of the suction fan, reset the system. If there are problems with the operation of the suction fan, reset the system.
Error 19Error 19 indicates that the host can not access the power after connecting the charging seat, please check: 1, Charging the power cord at both ends (charge back and mains socket) has been tightened 2, Please clean the host charge and charge the charging seat shrapnel, Too dirty here will cause the charging seat can not supply power to the host 3, confirm the charging seat power cord without broken or broken, if found to have broken or broken, please use after replacement.
Error 21Malfunctions in the movement of the laser rangefinder, remove any foreign objects. The laser rangefinder is pressed or its work is interfered with by foreign objects, move the device to another location.
Error 22It is necessary to wipe the contact areas to charge the device. On contact areas, dust may settle, which interferes with the normal operation of the device, wipe them.
Error 23It is necessary to wipe the signal area of the docking station. Dust may settle on the contact areas of the docking station, or foreign objects may fall on them. Please remove all unnecessary items from the contact areas.

Internal error, please reset the system. In case of an internal error, the device can not function normally, perform a system reset.

Xiaomi Vacuum Cleaner Parts
Xiaomi Vacuum Cleaner Parts

Update

You can update the software using the mobile application. Before performing the update, install the vacuum cleaner on the docking station and make sure that there is sufficient charge (more than 20%). During the software update process, the ring indicator flashes white.

Reset the system

If you have trouble reacting buttons to your actions or you can not turn off the device, try resetting the system settings. Press the reset button, the vacuum cleaner will reboot automatically. Also, reset the system settings in case of problems with the cleaning mode, Wi-Fi connection and the like.

Reset to factory settings

If after resolving the settings the problem with the device during the idle time was solved, when the mode is on, simultaneously press the «Charge» and «Reset system settings» buttons and keep them until you hear a voice message about «Restoring the factory settings». After that, all settings will be reset.

Xiaomi Roborock 2 Robot Hoover Product Introduction
Xiaomi Roborock 2 Robot Hoover Product Introduction

Xiaomi Vacuum Cleaner Troubleshooting

When the vacuum cleaner does not work properly, please refer to the table below to handle any errors.

TroubleCause
The abnormal behavior of the vacuum cleaner.Turn the device off and on again.
Anusual sounds of the device during cleaning.Foreign objects can be wound on the main brush, side brushes or a wheel. Suspend the vacuum cleaner and remove it.
Poor cleaning or dust falls from the vacuum cleaner.The dust bag is full, remove a trash; The filter is filled with dirt and dust, rinse it, Clean the main brush from foreign objects.
Problems connecting to Wi-FiA bad Wi-Fi signal, make sure that the device is in the area of the Wi-Fi signal. A poor V\i-Fi signal, reset Wi-Fi, download the latest version of the mobile application, and reconnect.
Problems with cleaning at a given time.The charge level is insufficient, only if the charge level is more than 20%, the device will be able to clean rooms at a specified time.
Leak of too much water.Make sure the reservoir cover is properly seated; Make sure the filter is installed correctly.

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