Insignia Ice Maker Error Codes



If an error code is displayed on the control panel, contact your place of purchase or Insignia customer service.

Error MessagesMeaning
E1The ambient temperaturesensor is not working. Have your ice maker serviced by a qualifiedtechnician.
E2The water temperaturesensor is not working.
Add WaterThe ice maker is out of water. Turn the ice maker off, add water to the Maximum water levelmark, then press the ON/OFF button to turn on the ice maker.
Ice FullThe ice basket is full. Remove the ice from the ice basket.
Insignia icemaker control panel and display
Insignia icemaker control panel and display

Cleaning and maintaining your ice maker

Clean your ice maker at least every week by running the cleaning cycle. Every three days is recommended. If you don’t plan to use your ice maker for an extended period of time, drain the water from the water reservoir.

Draining the water from your ice maker

  1. Make sure that your ice maker is plugged in.
  2. Move your ice maker to the edge of the countertop, then place a large bowl under it or make sure the edge is above the sink.
  3. Pull the drain plug from the bottom of your ice maker and let the water drain from the tank.
  4. Replace the drain plug into the bottom of your ice maker. Your ice maker is ready to use.
Draining the water from your ice maker
Draining the water from your ice maker

Running the automatic self-cleaning program

Run the automatic self-cleaning program before using your ice maker for the first time. After that, we suggest running a cleaning cycle at least every week. When the running time on the compressor reaches 40 hours (approximately every three to seven days), the automatic self-clean icon blinks to remind you to clean your ice maker. Run the automatic self-clean program to turn off the blinking icon.

  1. Fill the water reservoir with about .5 gal. (2 L) of water.
  2. Plug in your ice maker, but do not press the power (ON/OFF) button.
  3. With your ice maker still powered off, press and hold (for over five seconds) the (TIMER) button. The (clean) indicator turns on and the time counts down from 20 minutes. When the self-cleaning cycle is done, the indicator light turns off.
  4. Drain the water from the tank.

Insignia Ice Maker Troubleshooting

Do not try to repair your ice maker yourself. Doing so invalidates the warranty. If you turn your ice maker off then turn it back on, the compressor takes three minutes to restart.

ProblemPossible cause
The ice has a bad taste or there isan odorVarious. 1. Make a few loads of ice after unpacking anddiscard the ice 2. Clean your ice maker with lemon water 3. Use filtered water
The ice making cycle is normal, no ice is madeThe room temperature or water temperature may be too high. The room temperature should be no higher than 86° F (30° C). The water temperature should be no higher than 77° F (25° C) and no lower than 50° F (10° C).
The ice cubes stick togetherThe ice cycle is too long for the room temperature. Stop your ice maker, and restart it when the ice blocks melt. Press the - button to shorten the ice making cycle.
My ice maker makes ice too slowlyThe hot air outlet is blocked. Check the hot air outlet and remove any blockage.
There is no water in the water separator pipeThe holes in the separator pipe are blocked. Use a thin wire or paper clip to clean the holes in the water separator pipe.
The ice cubes are too thick and can't drop into the ice basketThe ice making cycle is too long. Press the - button to shorten the ice making cycle.
The ice cubes are too thinThe ambient temperature is too high. Move your ice maker to a cooler place. The temperature should be no higher than 86° F(30° C). The water temperature should be no higher than 77° F (25° C) and no lower than 50° F(10° C).
My ice maker is leaking waterThe drain plug is loose or missing. Replace the drain plug into the drain line.
My ice maker is noisyYour ice maker makes noise during the freezing cycle and when it is dumping ice. This is normal.
My ice maker will not stopIce full indicator board is broken. Have your ice maker serviced by a qualified technician.

Insignia 26 lb. Portable Ice Maker – NS-IMP26BK7 User Manual PDF

Insignia Ice Maker – NS-IMK20WH7 User Manual PDF




Leave a Comment