Below is a list of some of the possible malfunctions. To help you out we have listed down some of the most common error codes for Kenmore Refrigerator. The below are common fault diagnosis and elimination methods. For other faults, please contact customer service. Do not forget to write to us the fault codes that you cannot find.
| Error Display | Solution |
|---|---|
| Er-FS | Freezer Sensor Error |
| Er-rS | Refrigerator Sensor Error |
| Er-dS | Defrosting Sensor Error |
| Er-IS | Icing Sensor Error |
| Er-dH | Poor Defrosting |
| Er-IF | Abnormality of BLDC FAN Motor for Ice Making |
| Er-FF | Abnormality of BLDC FAN Motor for Freezer |
| Er-CF | Abnormality of BLDC FAN Motor for Mechanic Room |
| Er-CO | Communication Error |
How to FiX?
When you check the Resistance values, be sure to turn off the power. And wait for the voltage-discharge sufficiently.
Error Display: Er FS
Freeze Temperature: Er
Ref. Temperature: FS
Error Generation Factors: Short or Disconnection of Freezer Sensor
Remark: Check each sensor and its connector.
Error Detection Category: Freezer Sensor Error
Error Display: Er rS
Freeze Temperature: Er
Ref. Temperature: rS
Error Generation Factors: Short or Disconnection of Refrigerator Sensor
Remark: Check each sensor and its connector.
Error Detection Category: Refrigerator Sensor Error
Error Display: Er dS
Freeze Temperature: Er
Ref. Temperature: dS
Error Generation Factors: Short or Disconnection of Defrosting Sensor
Remark: Check each sensor and its connector.
Error Detection Category: Defrosting Sensor Error
Error Display: Er IS
Freeze Temperature: Er
Ref. Temperature: IS
Error Generation Factors: Short or Disconnection of Icing Sensor
Remark: Check each sensor and its connector.
Error Detection Category: Icing Sensor Error
Error Display: Er dH
Freeze Temperature: Er
Ref. Temperature: dH
Error Generation Factors: Even though it is passed 1 hour since then Defrosting , if Defrosting sensor is not over 8°C, it is caused
Remark: Temperature Fuse Disconnection, Heater disconnection, DRAIN Jam, Poor Relay for Heater
Error Detection Category: Poor Defrosting
Error Display: Er IF
Freeze Temperature: Er
Ref. Temperature: IF
Error Generation Factors: It is caused when feedback signal isn’ t over 115 seconds during BLDC FAN motor operating
Remark: Poor BLDC Motor connection, DRIVE IC, and TR Tx/Rx between icemaker and main board.
Error Detection Category: Abnormality of BLDC FAN Motor for Ice Making
Error Display: Er FF
Freeze Temperature: Er
Ref. Temperature: FF
Error Generation Factors: It is caused when feedback signal isn’ t over 115 seconds during BLDC FAN motor operating
Remark: Poor BLDC Motor connection, DRIVE IC, and TR Tx/Rx between icemaker and main board.
Error Detection Category: Abnormality of BLDC FAN Motor for Freezer
Error Display: Er CF
Freeze Temperature: Er
Ref. Temperature: CF
Error Generation Factors: It is caused when feedback signal isn ’ t over 115 seconds during BLDC FAN motor operating
Remark: Poor BLDC Motor connection, DRIVE IC, and TR Tx/Rx between icemaker and main board.
Error Detection Category: Abnormality of BLDC FAN Motor for Mechanic Room
Error Display: Er CO
Freeze Temperature: Er
Ref. Temperature: CO
Error Generation Factors: Communication Error between Micom of Main PCB and Display Micom
Remark: Poor Communication connection,Poor TR of Transmitter and Receiver Tx/Rx between icemaker and main board.
Error Detection Category: Communication Error
Kenmore Refrigerator Troubleshooting
Before calling for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
Problem: Ice maker is not making any ice.
Cause:
- Ice maker wire signal arm is in the “up” or OFF position.
- Household water line valve is not open.
- Freezer is not cold enough.
- Saddle valve on cold water pipe is clogged or restricted by foreign material.
Correction:
- Move wire signal arm to the “down” or ON position (side mounted).
- Turn on household water line valve.
- See PROBLEM column TEMPERATURES ARE TOO WARM.
- Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary.
Problem: Ice maker is not making enough ice.
Cause:
- Ice maker is producing less ice than you expect.
- Freezer is not cold enough.
- Household water line valve is not completely open.
Correction:
- The ice maker will produce 2 to 3 pounds of ice every 24 hours depending on usage conditions. Ice is produced at a rate of 8 cubes every 75 to 160 minutes.
- See PROBLEM column TEMPERATURES ARE TOO WARM.
- Turn on household water line valve.
Problem: Ice maker will not stop making ice.
Cause: Ice maker wire signal arm is being held down by some item in the freezer
Correction: Move item and release wire signal arm. Remove any ice cubes that are frozen together over the wire signal arm
Problem: Ice cubes are freezing together.
Cause:
- Ice cubes are not being used frequently enough.
- Freezer control is set too warm.
- Very little food in freezer.
Correction:
- Remove ice container and discard ice from container. Ice maker will produce fresh supply.
- Set freezer control to colder setting. Allow 24 hours for temperature to stabilize.
- Add more food to freezer.
Problem: Ice has bad odor and taste.
Cause:
- Ice has picked up odor or flavor from strong food stored in refrigerator or freezer.
- Water running to ice maker has poor taste or odor.
- Ice not used frequently enough.
Correction:
- Cover foods tightly. Discard stale ice. Ice maker will produce fresh supply. Replace air filter (available in select models).
- Add filter to water supply line. Consult a water purifying company.
- Discard stale ice.
Problem: Light bulb is not on.
Cause:
- Light bulb is burned out.
- No electric current is reaching refrigerator.
Correction:
- See Replacing Light Bulbs in NORMAL OPERATING SOUNDS section.
- See PROBLEM column RUNNING OF REFRIGERATOR.
Problem: Interior is dirty.
Cause:
- Interior needs to be cleaned.
- Food with strong odors is in refrigerator
Correction:
- See table of Care and Cleaning Tips in CARE & CLEANING section.
- Cover food tightly.
Problem: Door(s) will not close.
Cause:
- Door was closed too hard, causing other door to open slightly.
- Refrigerator is not level. It rocks on the floor when moved slightly.
Correction:
- Close both doors gently.
- Ensure floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.
Problem: Drawers are difficult to move
Cause:
- Food is touching shelf on top of drawer.
- Track that drawers slide on is dirty.
Correction:
- Remove top layer of items in drawer.
- Ensure drawer is properly installed on track.
- Clean drawer, rollers, and track. See table of Care and Cleaning Tips in CARE & CLEANING section.
Problem: Compressor does not run
Cause:
- Refrigerator is in defrost cycle.
- Plug at electrical outlet is disconnected.
- House fuse blown or tripped circuit breaker.
- Power outage.
Correction:
- This is normal for a fully automatic defrost refrigerator. The defrost cycle occurs periodically, lasting about 30 minutes.
- Ensure plug is tightly pushed into outlet.
- Check/replace fuse with a 15 amp time-delay fuse. Reset circuit breaker.
- Check house lights. Call local electric company.
Problem: Refrigerator runs too much or too long.
Cause:
- Room or outside weather is hot.
- Refrigerator has recently been disconnected for a period of time.
- Automatic ice maker is operating.
- Doors are opened too frequently or too long.
- Fresh Food/freezer door may be slightly open.
- Fresh Food/freezer gasket is dirty, worn, cracked, or poorly fitted.
Correction:
- It is normal for the refrigerator to work longer under these conditions.
- It takes 8-12 hours for the refrigerator to cool down completely.
- Ice maker operation causes refrigerator to run slightly more.
- Warm air entering the refrigerator causes it to run more. Open doors less often.
- Ensure refrigerator is level. Keep food and containers from blocking door. See PROBLEM column OPENING/ CLOSING OF DOORS/DRAWERS.
- Clean or change gasket. Leaks in door seal will cause refrigerator to run longer in order to maintain desired temperatures.
Problem: Moisture collects on inside of refrigerator walls.
Cause:
- Weather is hot and humid.
- Door is slightly open.
- Door is opened too often or too long.
- Open containers.
Correction:
- The rate of frost buildup and internal sweating increases.
- See PROBLEM column OPENING/ CLOSING OF DOORS/DRAWERS.
- Open door less often.
- Keep containers covered.
Problem: Water collects on bottom side of drawer cover.
Cause: Vegetables contain and give off moisture
Correction:
- It is not unusual to have moisture on the bottom side of the cover.
- Move humidity control (some mod- els) to lower setting.
Problem: Moisture collects on outside of refrigerator or between doors
Cause:
- Weather is humid.
- Door is slightly open, causing cold air from inside refrigerator to meet warm air from outside.
Correction:
- This is normal in humid weather. When humidity is lower, the moisture should disappear.
- See PROBLEM column OPENING/ CLOSING OF DOORS/DRAWERS.
Kenmore Refrigerator Manual PDF
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