The following table is a list of the fault indicators and corresponding alarms.
|F0||Alarm for the power cut off failed.||1. Cut off power and start it 5 minutes later. 2. Report for repairing|
|F2||Alarm for reading EEPROM failed.||Report for repairing.|
|E1||Alarm for abnormal water intaking.||1. Open the water tap. 2. Hydraulic pressure is low, increase inlet water amount.|
|E2||Alarm for water drain has not finished.||Check if water drain hose is placed correctly. Clean the stem.|
|E3||Alarm for lid not closed before spin.||Please close the door lid.|
|E4||Alarm for washing stay at one side.||Placed the washing equably.|
|F8||Alarm for water level sensor.||Report for repairing.|
|HU||High voltage protection ≥ 270±10V||The power cut off automatically.|
|E10||Inlet water overtime||Open the water tap,to check if the inlet hose is squashed or kinked,check the filter in the inlet valve is blocked or not;check if the water pressure is too low.|
|E21||Overtime of the drainage||Check if the drain pump is blocked.|
|E30||The door has not been closed||Check if the door of the Washing machine is closed check if the clothes is pinned by the door.|
|E50||Others||Please call up the service line if there is any other problem.|
If the clothes washer does not perform as expected, malfunctions, or an alarm is sounding, please check the following list of possible solutions.
|Door will not open||This is the machine’s safety protection.||Disconnect the power, wait a few minutes, door will then open.|
|Heating fault||Heating element damaged.||
|Water overflowing from bottom of machine||
|Indicator or display does not light||Check if the power is shut down and power plug is connected correctly. If not, please contact customer care.|
|Detergent residue in the dispenser drawer||Washing powder is dampened and agglomerated.||
|Poor washing effects||
|Washing machine will not start up||
|Abnormal noises and vibrations||
Cleaning & Maintenance
Cleaning the drain pump lint filter
According to the soil level within the cycles and frequency of the cycles, you have to inspect and clean the filter regularly.
The pump should be inspected if the machine does not empty and/or spin.
The machine makes an unusual noise during draining due to objects such as safety pins, coins etc. blocking the pump.
- Prepare a dish or bucket to catch any excess water remaining in the drain pump. Place under drain pump before continuing.
- Open the service panel and unscrew the drain pump cover. Drain any water into the dish or bucket. Mop up any spillage with a rag.
- Remove any debris and obstructions from the drain pump filter.
- Replace and tighten the drain pump cover before closing the service panel.
Please check the points below after maintenance:
- Is there any damage to the power lead?
- Can the power plug be inserted into the power socket correctly?
- Is the power plug and /or lead heating up?