Neato Robot Vacuum Error Codes



Error messages require your attention before Botvac can proceed. The LEDs will change to red to notify you that there is an error. The error message will display until you correct the error condition, and/or press the OKAY button to clear.

Error CodesSolution
0:00The robot needs to return to the charge base to recharge. When the robot is done charging it will return to where it left off to finish cleaning. Let the robot return to the charge base to recharge. If it is already on the charge base, leave the robot on the charge base while it recharges.
0002The battery is not properly connected. Press OKAY Open the dirt bin and make sure the ON/OFF switch on the left in the dirt bin is DOWN. Replace the dirt bin.
0003The battery is low or needs to be charged. Press OKAY Put the robot on the charge base until the status light turns green.
0004The battery is low or needs to be charged. Press OKAY Put the robot on the charge base until the status light turns green.
0005There is an issue with the battery. If issue persists, please contact Neato Customer Care.
0006There is an issue with the battery. If issue persists, please contact Neato Customer Care.
0007The robot is too cold or in an environment that is too cold for it to operate properly. Charge the robot in a warmer environment.
0008The battery is not properly connected. Press OKAY Open the dirt bin and make sure the ON/OFF switch on the left in the dirt bin is DOWN. Replace the dirt bin.
0009The battery is not properly connected. Press OKAY Open the dirt bin and make sure the ON/OFF switch on the left in the dirt bin is DOWN. Replace the dirt bin.
2000Botvac is having difficulty navigating the environment. 1-The laser is blocked. 2-It is having difficulty navigating the floor. 3-The sensors are dirty or not working properly. 4-The wheels or brush are dirty.
8000The battery is experiencing an error. If issue persists, contact Neato Customer Care.
Neato Robot Vacuum Cleaner Control Panel
Neato Robot Vacuum Cleaner Control Panel

Alert messages inform you of Botvac’s condition but should not affect the its ability to clean. These screens are temporary and can be turned off by pressing “OKAY”.

Troubleshooting

Your vacuum is smart and will let you know when it needs help with anything. Just read the messages on the LCD to understand what it needs. Here are some specific tips.

TroubleWhat it means
Clean LED: Blinking RedYour robot needs to be cleaned to operate at best performance.
Clean LED: Solid RedThe Neato robot is having difculty navigating the environment. Possible reasons for this: • The laser is blocked. • It is having difculty navigating the floor. • The sensors are dirty or not working properly. • The wheels or brush are dirty.
Battery LED: Blinking RedThe robot battery has experienced an error.
Wi-Fi LED: Slow Glowing BlueSoftAP. Neato is ready to connect.
Wi-Fi LED: Fast Blinking BlueConnecting
Wi-Fi LED: Fast Blinking RedError Connecting. Neato failed to connect to your network. Please refer to the App to see where the connection process failed and try to connect again.
Wi-Fi LED: Connected - Solid BlueConnected
Wi-Fi LED: OfWi-Fi Off
“Robot Ofine” message in the Neato appThe robot is disconnected from its Wi-Fi connection.
“It seems you are not connected to the internet” message in the Neato appYour phone/tablet with the Neato app is not connected to Wi-Fi or cellular service.
Neato Robot Vacuum Start Button and LED Lights
Neato Robot Vacuum Start Button and LED Lights

Cleaning The Filter

For optimal performance, empty the Botvac dirt bin and clean the filter after every use.

  1. Take out the dirt bin.
  2. Remove the filter.
  3. Empty the contents of the dirt bin into a garbage can. Tap the filter against the garbage can to get rid of any excess dirt.
  4. Replace the filter and make sure it is tight. Insert the dirt bin back into the Botvac and make sure it is fully engaged.
Neato Robot Vacuum Cleaning Filter
Neato Robot Vacuum Cleaning Filter

Change the filter in your Botvac every one to two months. Factors that determine how often to change the filter include: frequency of vacuuming, size of the area it is cleaning, and the amount of dirt, debris and pet hair it picks up.

Neato Robot Vacuum User Guide D4 PDF

Neato All-Floor Robotic Vacuum User’s Guide PDF




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