Neff refrigerators use specific error codes to identify malfunction situations and provide users with troubleshooting suggestions. These codes enable a quick and effective assessment of the appliance’s health, allowing users to address issues promptly and optimize the refrigerator’s performance.
Fault and Solution
Eliminating minor faults yourself.
Before you call customer service:
- Please check whether you can eliminate the fault yourself based on the following information.
- Run an appliance self-test (see chapter “Appliance self-test”).
You must pay for customer service advice-even during the warranty period.
Fault: E8, E33, E48
Reason: Ice cubes are jammed in the outlet of the ice cube container or in the ice crusher.
Solution: Open the freezer door and remove the pieces of ice jammed there (using a wooden stick if necessary). Then switch off the appliance for one minute or pull out the mains plug. The appliance can then be switched on again. If fault is still displayed, Customer Service required.
Fault: Temperature differs greatly from the set value.
Remedial action: In some cases it is adequate to switch off the appliance for 5 minutes. If the temperature is too high, wait a few hours and check whether the temperature has approached the set value. If the temperature is too low, check the temperature again the next day.
Fault: No display on the display panel.
Possible cause: The mains plug of the appliance is not in the socket properly. The fuse for the domestic supply is switched off.
Remedial action: Check whether the power is on, the fuse must be switched on.
Fault: Warning signal sounds and the temperature display on the freezer compaltment flashes.
Possible cause: The freezer compartment is too warm! Frozen food is at risk!
- The ventilation openings have been covered.
- Freezer compartment door is open.
- Too much food was placed in the freezer compartment at once.
Remedial action: Press the “alarm off/Iock” button to switch off the warning signal and the flashing display. The warmest temperature reached in the freezer compartment is indicated on the temperature display of the freezer section for 10 seconds.
Fault: The interior light is not functioning.
Possible cause:
- The light switch for the freezer or refrigerator compartment is sticking.
- The light is defective.
Remedial action:
- Check whether the light switch can move.
- See chapter “Light”.
Fault: The refrigerating unit is switching on more frequently and for longer.
Possible cause:
- Appliance door opened frequently.
- Large quantities of fresh food are being frozen.
- The ventilation openings have been covered.
Remedial action:
- Do not open the door unnecessarily.
- Do not exceed max. freezing capacity.
- Remove obstacles.
Fault: Despite prolonged operating time, ice cubes are not being dispensed.
Possible cause:
- Tap turned off.
- Water supply is interrupted. Water pressure too low.
- Ice maker is disconnected.
- Ice and water dispenser is switched off. “IWD off” is lit on the display panel.
Remedial action:
- Turn on tap.
- Inform plumber.
- Switch on ice maker again (see “Disconnecting ice and water dispenser, ice maker”).
- Switch on ice and water dispenser again (see “Switching off ice and water dispenser”).
Fault: Water dispenser is not functioning.
Possible cause:
- Tap turned off.
- Water supply is interrupted. Water pressure too low.
Remedial action:
- Turn on tap.
- Inform plumber.
Fault: The ice maker does not make enough ice or the ice is deformed.
Possible cause:
- The appliance or ice maker has only just been switched on.
- A lot of ice has been taken.
- Low water pressure.
- The water filter is bunged up or used.
Remedial action:
- Approx. 24 hours is needed until ice production starts.
- Approx. 24 hours is needed until the ice cube container is filled again.
- Connect appliance to the prescribed drinking water supply.
- Change the water filter.
Parts Meaning
Control and Display Panel
Cleaning
Cleaning the appliance
Never clean shelves and containers in the dishwasher. The parts may warp!
- Before cleaning: Switch off the appliance and pull out the mains plug.
- Take the refrigerated food out of the appliance and store in a cool location.
- Clean the appliance with lukewarm water and a little washing-up liquid.
- Wipe the door seal with water only and then dry thoroughly.
- Clean the surface of the appliance with a soft damp cloth and a little washing-up liquid. Afterwards, rub dry.
- After cleaning: reconnect and switch on the appliance.
Cleaning the humidity filter
Cleaning the water collecting tray
Spilled water collects in the water collecting tray. To empty and clean, remove the filter. Wipe out water collecting tray with a sponge or absorbent cloth.
Manual Pdf
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