Olivetti Printer Error Codes



Olivetti d-COPİA 3004MF/3504MF

Error Code List: When a transmission error occurs, one of the following error codes is recorded in the TX/RX Result Report and Activity Report. Note: If an error occurs during V34 communication, the U in the error codes is replaced by an E.

Error CodeSolution
BusyFailed to establish connection with the recipient despite auto redialing the preset number of times. Send again.
CANCELEDTransmission was canceled due to an action to cancel transmission. Reception was canceled due to an action to cancel reception.
U00300Paper depletion occurred at the recipient machine. Check with the recipient.
U00420 - U00462Reception was canceled because of mismatching of communication features with the sender machine although the line connection was established.
U00600 - U00690Communication was stopped due to the machine failure. Send or receive again.
U00700Communication was stopped due to failure on the part of the sender or recipient machine.
U00800 - U00810Page(s) not sent correctly. Send again.
U00900 - U00910Page(s) not received correctly. Ask the sender to resend.
U01000 - U01092Communication error occurred during transmission. Send again.
U01100 - U01199Communication error occurred during reception. Ask the sender to resend.
U01400Failed to establish communication with the sender or recipient machine because dialing registered for a push line system was used in a pulse line system.
U01500Communication error occurred during high-speed transmission. Send again.
U01600Communication error occurred during reception of high-speed transmission. Ask the sender to reduce the transmission speed and send again.
U01700 - U01720Communication error occurred during high-speed transmission. Send again.
U01721Communication error occurred during high-speed transmission. Designated transmission speed may not be available for the recipient machine. Reduce the transmission start speed and send again.
U01800 - U01820Communication error occurred during reception of high-speed transmission. Ask the sender to reduce the transmission speed and send again.
U01821Communication error occurred during reception of high-speed transmission. Designated transmission speed may not be available for this machine. Ask the sender to reduce the transmission speed and send again.
U03000During polling reception, a fax could not be received because no originals were set in the other party’s fax machine. Check with the other party.
U03200Sub address bulletin board reception was attempted and the other party’s machine is an ourbrand model, but the specified sub address box contained no data. Check with the other party.
U03300An error occurred due to either 1 or 2 below. Check with the other party. 1. The other party’s machine is an our-brand model and transmission restrictions were found set by the other party during polling reception. Communication was interrupted because the password was incorrect. 2. The other party’s machine is an our-brand model and transmission restrictions were found set by the other party during sub address bulletin board reception. Communication was interrupted because the password was incorrect.
U03400Polling reception was interrupted because the password entered by the other party did not match the Local FAX ID on the receiving machine. Check with the other party
U03500Sub address bulletin board reception was attempted and the other party’s machine is an ourbrand model, but the specified sub address box was not registered on the other party’s machine. Check with the recipient.
U03600The other party’s machine is an our-brand model and sub address bulletin board reception was interrupted because the specified sub address password was incorrect. Check with the other party.
U03700Sub address bulletin board reception was attempted but the other party’s machine either does not have a sub address bulletin board communication function or there were no originals in any of the originals transfer boxes (sub address boxes).
U04000Specified sub address box is not registered in ourbrand recipient machine, or the sub address does not match.
U04100Recipient machine is not equipped with a sub address box function, or the sub address does not match.
U04200 Encrypted transmission was canceled because the specified box is not registered.
U04300Encrypted transmission was canceled because the recipient fax is not equipped with an encrypted communication function.
U04400Encrypted transmission was canceled because the encryption key does not match.
U04401Encrypted transmission failed during dialing because the encryption key is not yet registered.
U04500Encrypted reception was canceled because the encryption key does not match.
U05100Transmission was canceled because communication requirements are not met due to the transmission restriction set on this machine. Check with the recipient.
U05200Reception was canceled because communication requirements are not met due to the reception restriction set on this machine.
U05300Reception was rejected by the recipient because communication requirements are not met due to the reception restriction set on the recipient machine. Check with the recipient.
U14000Reception to the Sub Address Box was stopped because there is no more free space in the memory of this machine. Create free space by outputting the data stored in the memory, or cancel the reception to the Sub Address Box.
U14100Transmission to the Sub Address Box or sub address box on our-brand recipient machine was stopped because there is no more free space in the memory of the recipient machine. Check with the recipient.
U19000Memory reception was stopped because there is no more free space in the memory of this machine. Create free space by outputting the data stored in the memory, and ask the sender to resend.
U19100Transmission was stopped because there is no more free space in the memory of the recipient machine. Check with the recipient.
U19200Memory transmission was stopped due to a data error occurring during transmission. Send again.
U19300Transmission was stopped due to a data error occurring during transmission. Send again.
U19400Reception was stopped due to a data error occurring during reception. Ask the sender to resend.
U00000No response or busy after the set number of redials.
U00100Transmission was interrupted by a press of the stop/clear key.
U00200 Reception was interrupted by a press of the stop/clear key.
U00430Polling request was received but interrupted because of a mismatch in permit number. Or, subaddress-based bulletin board transmission request was received but interrupted because of a mismatch in permit ID in the transmitting unit.
U00431 An subaddress-based bulletin board transmission was interrupted because the specified subaddress confidential box was not registered.
U00432An subaddress-based bulletin board transmission was interrupted because of a mismatch in Subaddress confidential box numbers.
U00433 Subaddress-based bulletin board transmission request was received but data was not present in the subaddress confidential box.
U00440 Subaddress-based confidential reception was interrupted because the specified subaddress box was not registered.
U00450The destination transmitter disconnected because the permit ID’s did not agree with while the destination transmitter is in password-check transmission or restricted transmission.
U00460 Encrypted reception was interrupted because the specified encryption box number was not registered.
U00462 Encrypted reception was interrupted because the encryption key for the specified encryption box was not registered.
U00601 Document jam or the document length exceeds the maximum.
U00613Image writing section problem.
U00656 Data was not transmitted to a modem error.
U00690System error.
U00811 A page transmission error reoccurred after retry of transmission in the ECM mode.
U01101Function of the unit (excl. communication mode select) differs from that indicated by an NSS signal.
U01102A DTC (NSC) signal was received when no transmission data was in the unit.

Olivetti Error Messages

Olivetti Printer Error Messages

Olivetti Printer Error Messages




When an error occurs, the display may show one of the error messages listed below. These will help you identify and correct the problem.

Error MessageCorrective Action
Machine failure. Call service.Turn the power switch off and on, or unplug the power cord and plug it in again. If the message still appears, note the error code. Turn the power switch off and unplug the power cord. Call your service representative.
Polling box limit exceeded. Job is canceled.Polling box capacity is used up with document data. Press the OK key. The job is canceled. Try to perform the job again after printing or deleting the data in the polling box.
Job Accounting restriction exceeded.The number of paper used has exceeded the limit preset by Job Accounting. No further operation is possible. Press the OK key. The job is canceled. Try to perform the job again after resetting the limit for paper use.
Job Accounting restriction exceeded. Cannot scan.Fax transmission is prohibited by Job Accounting. No further operation is possible. Press the OK key. The job is canceled. Check the setting for Job Accounting.
The phone receiver is off the hook. Hang Up.Is the phone (commercially available) connected to the machine off the hook? Hang up the handset.
Scheduled sending jobs exceeded.The number of jobs has exceeded the limit set for delayed transmission. Press the OK key. The job is canceled. Wait until the delayed transmission is executed, or cancel the delayed transmission and then perform the job again.
Add paper in cassette 1 (~3). or Add paper in MP tray.Is the indicated cassette or MP tray out of paper? Add paper of the same size as indicated. When the type of printing paper is specified, the necessary paper types are also displayed. To use another paper source, select the paper source and press the OK key. To use another paper source, press [Paper] (the Right Select key), select the desired paper source, and then press the OK key.

Olivetti Printer Troubleshooting

Olivetti Printer Troubleshooting

Olivetti Printer Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.

SymptomCheckpoint-Corrective Action
Cannot send document.Is the modular cord connected correctly? Connect the modular cord correctly.
Is Communication error displayed? Remedy the cause of error and send again.
Is TX (transmission) restriction activated? Cancel the TX restriction.
Cannot perform broadcast transmission.Is free space available in the memory? Send after the memory has free space, or create free space in the memory.
Cannot perform encrypted communication.Are the registrations correct both at sender and recipient? Double-check the registrations both at sender and recipient.
Cannot use the remote switching function.Is a pulse line used? Some phones may transmit tone signals using buttons. Refer to the operation manual of your phone set.
Is the remote switching number correct? Check the registration. (Default: 55)
No print output after reception.Is memory forwarding activated? Check the forwarding destination.
Cannot receive document.Is the modular cord connected correctly? Connect the modular cord correctly.
Is Communication error displayed? Remedy the cause of error and ask the sender to retry.
Is RX (reception) restriction activated? Cancel the RX restriction.
Cannot perform memory reception.Is free space available in the memory? Receive after the memory has free space, or create free space in the memory.
Cannot perform sub address transmission.s the recipient fax machine equipped with a sub address transmission feature? Sub address transmission cannot be performed unless the recipient fax machine has a similar sub address transmission feature.
Is the entered sub address or sub address password identical to the sub address or sub address password registered in the recipient fax machine? If your entry is correct, check with the recipient. This machine does not use a sub address password for reception.
Is free space available in the memory of the recipient fax machine? Check with the recipient.
Cannot perform memory forwarding.Is memory forwarding set to [On]? Check the memory forwarding setting.
Cannot perform memory forwarding using a sub address.Is the recipient fax machine equipped with a sub address transmission feature? Sub address transmission cannot be performed unless the recipient fax machine has a similar sub address transmission feature.
Is the entered sub address identical to the sub address registered in the recipient fax machine? If your entry is correct, check with the recipient. This machine does not use a sub address password for reception.
Cannot output from a Sub Address Box.Is the box password been set? Enter the correct box password.
Cannot use polling reception.Is polling transmission being used correctly on the sending machine? Check with the recipient.
Cannot use sub address bulletin board communication.Does the other party's fax machine have the same sort of sub address bulletin board communication function? If the other party's fax machine does not have the same sort of sub address bulletin board communication function, it cannot receive faxes via a sub address bulletin board. Check with the recipient.
Is the entered sub address or sub address password correct? If your entry is correct, check with the recipient.
Olivetti Printer Parts

Olivetti Printer Parts

Olivetti d-COLOR MF3300-MF3800 Manual PDF

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