Do not call for service until you have checked the points listed below. If you call for service and there is nothing wrong with your washing machine, you will have to pay for the service call. You will have to pay even when your washing machine is under warranty. Before you call for service, check the points in the table below.
|E10||Machine not filling in 10 minutes. Tap not turned on.|
|E11||-Water taps not turned on. Turn on taps. -Inlet hoses blocked. Clean tap filters/washers.|
|E13||Drain hose too low. Raise drain hose or fit a syphon break. Refer to installation instructions for correct positioning of hose.|
|E17||-Out of balance switch off. Open lid, redistribute load and close lid. -Levelling feet not adjusted. Adjust feet to touch the floor. -Clothes not evenly distributed. Redistribute clothes evenly.|
|E20||Machine not pumping out within 10 minutes due to blocked pump or filter.|
|E30||If the water is pouring onto the floor, turn OFF both wall taps. Wait a few minutes to see if the fault is corrected.|
|E40||Lid cannot lock (on drain and spin process) or unlock (after finished wash). You may have to set the washing machine to PAUSE by press and hold the “Start/Hold To Pause” button for 1.2 seconds then press the lid for awhile and touch “Start/Hold To Pause” to start the machine again.|
|E50||Wait, this fault may clear itself. If not, touch the PROGRAM SELECTOR to Drain & Spin symbol, then touch “Start/Hold To Pause” button to drain the wash bowl. You may have to touch “Start/Hold To Pause” to commence draining.|
|E90||Communication error between PC boards.|
|AF||Internal PC board failure. Requires service call.|
|CO||PC board communications failure.|
|DD||Drip dry has been selected instead of spin. Select spin speed and close lid.|
|DE||Door not closed properly.|
|DF||Water temperature sensor failure.|
|EE||EEPROM failure. The machine is not operational and requires a service call.|
|FL||Flooding fault. If there is water pouring into the bowl, turn off wall taps and turn off the machine.|
|FN||Not an error. This means cycle has completed.|
|IE||Machine not filling.|
|Ld||Lid not fully closed. Close lid.|
|L0||Lid not fully closed. Close lid.|
|LL||Unexpected water loss. If water is pouring onto the floor advance to spin and press START/PAUSE. May require service.|
|OB||Off balance load. Rebalance load.|
|OE||Pump blocked or faulty. Check filter is clear. Requires service call if filter is clear|
|PF||Pressure sensor failure. Level sensor fault. Advance to SPIN and press start / pause to drain water from bowl.|
|PU||Draining problem. Pump blocked or failed.|
|SE||Motor sensor error. Requires service call.|
|SF||PC board has detected the spin bowl is not spinning fast enough. Could be possible suds lock. Try to start cycle with no clothes and allow machine to complete cycle to flush and disperse suds. Please reduce amount of detergent used.|
|SL||Suds lock. Start cycle with no clothes and allow machine to complete cycle to flush and disperse suds. In the future try to reduce detergent amounts.|
|SP||Machine in pause mode. Press start / pause to resume.|
|SO||Machine in soak Mode. Press soak button repeatedly till 00 is displayed.|
|TF||Motor has overheated. Maybe suds locking due to using too much detergent. Reduce amount of detergent. The motor may cool down and the fault will self clear. If the fault does not self clear and there is water in the bowl the machine can be advanced to spin to operate pump and empty bowl.|
|UE||Load out of balance. Rebalance load. If error persists machine requires service call.|
|EF0||Too much suds causing motor temperature overload. Wait a short while, the wash will continue. In future, reduce detergent dose or use low sudsing (front load) detergent.|
|1F||Clutch failure. Machine has failed to start to agitate. Press the start / pause button to see if machine will restart.|
|2F||Motor temperature sensor failure. Motor overheated. Wait 10 minutes to see if problem goes away.|
|3F||Motor speed (position) sensor failure. The motor cannot run. Advance to SPIN and press start / pause to drain water from bowl.|
The washing machine will give you information by using the control panel display and “beeping” function.
- Display will show “E17 ” and “FLASHING” and you get 4 fast “beeps” every 1 minute. Indicates the machine has gone out of balance during the spin cycle. Open lid, redistribute load and close lid.
- Display will show “Ld ” and “FLASHING” and you get 4 fast “beeps” every 1 minute. Lid is in the open position. Close lid.
- Display will show “00 ” and “FLASHING” and you get 4 slow “beeps” every 4 minutes. The wash program has finished. Start a new wash or turn off your machine.
- Display will show “Err ” and “FLASHING” and you get 3 fast “beeps”. Wash option touchpad is touched while the washing cycle is in progress. You can only change wash option when machine is paused or before you start the program.
- Time remaining is shown then “SP ”. The machine is in PAUSE mode. Press Start/Hold To Pause to continue.
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
|The machine does not start up||• The door is not firmly closed. • The machine is not plugged in or there is no power at the socket. • The main fuse has blown. • The programme selector dial is not positioned correctly. • The ON/OFF button has not been depressed.|
|The machine does not fill||• The water taps are closed. • The inlet hoses are squashed or kinked. • The filter in the inlet hoses is blocked. • The door is not properly closed.|
|The machine fills then empties immediately||The end of the drain hose is too low. Refer to relevant paragraph in “water drainage” section.|
|The machine does not empty and/or does not spin||• The drain hose is squashed or kinked. • A programme which ends with water in the drum has been selected (45 S 508 D - 45 S 551 D). • Option has been selected (45 S 651 D). • The drain filter is clogged.|
|There is water on the floor||• Too much detergent or unsuitable detergent (creates too much foam) has been used. • Check whether there are any leaks from one of the inlet hose fittings. It is not always easy to see this as the water runs down the hoses; check to see if it is damp. • The drain hose is damaged.|
|Unsatisfactory washing results||• Too little detergent or unsuitable detergent has been used. • Stubborn stains have not been treated prior to washing. • The correct temperature was not selected. • Excessive laundry load.|
|The machine vibrates or is noisy||• The transit bolts and packing have not been removed. • The support feet have not been adjusted. • The laundry is not evenly distributed in the drum. • Maybe there is very little laundry in the drum.|
|The door will not open||• The programme is still running. • The door lock has not been released. • There is water in the drum.|
|Spinning starts late or the laundry is not spun enough||The electronic unbalance detection device has cut in because the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 20 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. If at the end of the programme the laundry is not spun enough, redistribute the load manually and select the spin programme.|
|No water is visible in the drum||Machines based on modern technology operate very economically using very little water without affecting performance.|
|The machine makes an unusual noise||The machine is fitted with a type of motor which makes an unusual noise compared with other traditional motors. This new motor ensures a softer start and more even distribution of the laundry in the drum when spinning, as well as increased stability of the machine.|
If you are unable to identify or solve the problem, contact your nearest service centre. Before telephoning, make a note of the model, serial number and purchase date of your machine: the Service Centre will require this information.
Child Lock Option
Your appliance is provided with CHILD SAFETY LOCK which permits you to leave the appliance unsupervised with the door closed without having to worry that children might be injured by or cause damage to the appliance. Set this option before pressing the Start/Pause and after having selected the required wash program. This function remains enabled even after the appliance is switched off.
Setting Child Lock option:
- To activate the function, press ‘Temp’ and ‘Spin’ buttons at the same time until indicator of this option comes on.
- To deactivate the function, press ‘Temp’ and ‘Spin’ buttons at the same time until indicator of this option goes off.