Sony cameras provide a range of error codes that allow users to quickly and effectively identify issues. These codes serve as a valuable tool for diagnosing problems and determining solutions. By utilizing these codes, users can optimize camera performance and easily resolve issues. Error codes enhance the reliability of Sony cameras and improve the overall user experience.
If a code starting with a letter of the alphabet appears, the self-diagnosis function on the camera is working. The last two digits (indicated by ##) will differ depending on the state of the camera. If you cannot solve the problem even after trying the following corrective actions a few times, the camera may need repair. Contact your Sony dealer or local authorized Sony service facility.
|C:04:xx, C:23:xx E:92:xx||This solution is applicable for the following error messages: - Error: Use InfoLithium battery only - For InfoLITHIUM battery only - For use with compatible battery only|
|C:13:xx||The recording media you are using is either not supported for use with the camcorder or the media has a problem.|
|C:21:xx||A moisture condensation error is displayed on the viewfinder or LCD screen.|
|C:22:xx||An X or CLEANING CASSETTE message flashes in the LCD or viewfinder.|
|C:31:xx, C:32:xx||An abnormality occurs on a mounted driving unit, driving unit of the cassette tapes or driving part of a focus lens.|
|E:31:xx||This may occur on hard drive camcorders and indicates there is a format error on the camcorder hard disc drive. Some kind of data corruption may have occurred. If possible, first try to back up any data saved on the camcorder hard disc drive to a computer. It will be necessary to try reformatting the hard disc drive in the camcorder. For how to format the hard disc drive in the camcorder, refer to the manual.|
|E:61:xx||-The camera was dropped or subjected to some type of impact during recording or formatting. -An abnormality occurs on the driving unit of the focus lens, zoom, or lens. -The memory card was removed while in the process of recording or finalizing.|
|E:62:11, E:62:12||These error codes appear when the Self-diagnosis function works. As your camcorder is equipped with Balanced Optical SteadyShot, if excessive force is applied to the lens while the power is on, the protection of the lens driving circuit may be activated and the error code may be displayed. In this case, remove and insert the battery to cancel the error code. When cleaning the lens, use a soft cloth to wipe the lens and be careful not to apply force to it.|
|E:92:xx||Use InfoLithium battery only. This error may also appear as For InfoLITHIUM battery only or For use with compatible battery only.|
|E:xx:xx||1. Perform a power reset. 2. Reset the camera to factory specifications to try resolving the issue. Please see the following for how to reset or initialize a camcorder.|
|C:13:01||-Error is displayed when the internal memory is used. This error occurs in the internal memory. -Error is displayed when a memory card is used. This error occurs in the memory card.|
|System error and C:32:01||C:13:01 may be displayed when you shoot large data images such as movies. -Check whether the memory card is supported by the camera. -Format the memory card.|
|E:41:00||This error occurs if there is an issue with the Wi-Fi connectivity of the camera.|
|E:61, E:62, E:91, E:92||1.Turn off the power of the camera. 2.Remove the battery pack. 3.Attach the battery pack. 4.Turn on the power of the camera after about one minute.|
|E: 61: 00||Issue of the focus driving part|
|E: 61: 10||Issue of the zoom driving part|
|E: 61: 30||Issue of the lens driving part|
|E: 62: 02||Issue of the image stabilization|
|E: 62: 10||Issue of the image stabilization|
|E: 62: 11||Issue of the image stabilization|
|E: 62: 12||Issue of the image stabilization|
|E: 62: 20||Issue of the image stabilization|
|E: 91: 01||Issue of the flash unit part|
|E: 91: xx||Issue of the flash unit part, battery recognition, etc.|
|03-01||Error: 03-01 is displayed when the camera turns off during standby mode or if there is no camera activity for a certain period of time.|
|C3201||Trouble with hardware. Turn the power off and on again.|
|E6100||Difficult to adjust focus (Cannot initialize focus). Retry turn the power on by the power switch. If it does not recover, check the focus reset sensor of lens block (pin wj of CN402 on the SY-185 board). If it is OK, check the focus motor drive IC (IC401 on the SY-185 board).|
|E6110||Zoom operations fault (Cannot initialize zoom lens.) Retry turn the power on by the power switch. Check the zoom reset sensor of lens block (pin qj of CN402 on the SY-185 board), if zooming is performed when the zoom button is operated. If it is OK, check the zoom motor drive IC (IC401 on the SY-185 board).|
|E6202||Abnormality of IC for steadyshot. Check or replacement of the IC for steadyshot (IC501 on the SY185 board).|
|E6210||Lens initializing failure. Check or replacement of the IC for steadyshot (IC501 on the SY185 board).|
|E6211||Lens overheating (PITCH). Check the HALL element (PITCH) of optical image stabilizer (pin 2, 3 of CN401 on the SY-185 board). If it is OK, check PITCH/YAW angular velocity sensor (SE501 on the SY-185 board) peripheral circuits.|
|E6212||Lens overheating (YAW). Check the HALL element (YAW) of optical image stabilizer (pin 6, 7 of CN401 on the SY-185 board). If it is OK, check PITCH/YAW angular velocity sensor (SE501 on the SY-185 board) peripheral circuits.|
|E6220||Abnormality of thermistor. Replacement of lens block.|
|E9101||Abnormality when flash is being charged. Checking of flash unit or replacement of flash unit. (Note)|
|E9200||Non-standard battery is used. Use the compatible battery only.|
When “FLASH error” (Self-diagnosis Code E : 91 : 01) occurs, to prevent any abnormal situation caused by high voltage, setting of the flash is changed automatically to disabling charge and flash setting. After fixing, this setting needs to be deactivated. Flash error code can be initialized by the operations on the HOME screen.
Method for Initializing the Flash Error Code: Initializes the setting to the default setting. Even if you execute this function, the images stored in the internal memory are retained.
- Select [Initialize] with V/</> on the control button, then press •. The message “Initialize all settings” appears.
- Select [OK] with v, then press •. The settings are reset to the default setting.
To cancel initializing
Select [Cancel] in step 2, then press •. Be sure not to power off the camera while initializing.
Cyber Shot Parts
Error Message and Meaning
Various messages appear on the LCD screen. Check the corresponding descriptions in the following list.
|No Memory Stick||No 'Memory Stick' has been inserted.|
|System Error||Turn the power off and on again.|
|Memory Stick Error||The inserted 'Memory Stick' cannot be used with your camera, or is damaged.|
|Format Error||Failed to format the 'Memory Stick'|
|Memory Stick Locked||The write protect tab on the 'Memory Stick' is set to the LOCK position.|
|No Memory Space||The capacity of the 'Memory Stick' is full, and you cannot record or copy images.|
|No File||No image has been recorded on the 'Memory Stick'|
|File Error||An error occurred while playing back the image.|
|File Protect||The image is protected against erasure.|
|for 'info lithium' battery only||The battery is not the 'infolithium' type.|
|Not Enough Memory||The images you want to copy are too big to copy with your camera.|
|Directory Error||A directory with the same name already exists.|
|Image Size Over||You are playing back a file that was created on equipment other than your camera.|
Digital Still Camera: If you experience trouble with your camera, first check the following items. Should your camera still not operate properly after you have made these checks, consult your Sony dealer or local authorized Sony service facility.
|Symptom||Cause and/or Solution|
|Your camera does not work.||-You are not using an “InfoLITHIUM” battery pack. -The battery level is low (the CO indicator appears on the LCD screen). -The AC power adaptor is not connected securely. -The built-in microcomputer is not working properly.|
|Your camera cannot record images.||-The MODE selector is set to PLAY. -No “Memory Stick” has been inserted into your camera. -The write-protect tab on the “Memory Stick” is set to LOCK.|
|The picture is out of focus.||Your camera is not in macro recording mode when you shoot a subject that is about 1 3/16 to 9 7/8 inches (3 to 25 cm) away from the lens.|
|The resizing function does not work.||You cannot resize moving images and text images.|
|You cannot display a print mark.||You cannot display print marks on moving images and text images.|
|The picture is noisy.||Your camera is placed near a TV or other equipment that uses strong magnets.|
|The picture is too dark.||You are shooting a subject with a light source behind the subject.|
|The flash does not work.||-The flash is set to 'flash icon'
-PROGRAM AE is set to the Twilight, Twilight plus, or Panfocus mode.
-The MODE selector is set to MOVIE (DSC-S50 only).
|The date and time are recorded incorrectly.||The date and time are not set correctly. Set the correct date and time.|
|Vertical streaks appear when you are shooting a very bright subject.||The smear phenomenon is happening. This is not a malfunction.|
|The battery life is short.||-You are recording/playing back images under extremely cold temperatures. -The battery pack is not charged enough. -The battery pack is dead.|
|The battery remaining indicator is incorrect.||-You have used the camera for a long time in an extremely hot or an extremely cold location. -The battery pack is dead. -The battery pack is discharged.|
|Sufficient battery remaining indicator is displayed but the power runs out soon.||Fully charge the battery pack|
|The zoom does not work.||PROGRAM AE is set to the Panfocus mode. Cancel the Panfocus mode.|
|Digital zoom does not function.||You cannot use digital zoom to record moving pictures.|
|Your camera cannot play back images.||The MODE selector is set to STILL or MOVIE. Set it to PLAY.|
|The image and sound are interfered by noise when you play back an image on a personal computer.||You are playing back the file directly from the “Memory Stick.” Copy the file to the hard disk of the personal computer and then play back the file from the hard disk.|
|The image cannot be played back on a personal computer.||Consult the personal computer or software manufacturer.|
|Your camera cannot delete an image.||The image is protected. Cancel the protection.|
|The power turns off suddenly.||-With the MODE selector set to STILL or MOVIE, if you do not operate the camera for about three minutes while the power is on, the camera turns off automatically to prevent wearing down the battery. -The battery is discharged.|
|The image does not appear on the TV screen.||The video output signal setting of your camera is incorrect. Change the setting.|
|A file error occurs when you play back a file.||The image size is larger than 1600x1200. Use an image size of 1600x1200 or smaller.|
|The PROGRAM AE function does not work.||The camera is set to TEXT mode. Cancel TEXT mode.|
|The LCD screen freezes momentarily.||This is a characteristic of the system and is not a malfunction.|
|The picture is monochrome (black and white).||-The camera is set to TEXT mode. Cancel TEXT mode. -PEFFECT is set to B& W mode. Cancel B&W mode.|
|Your personal computer does not recognize your camera.||-The camera is turned off. -The battery level is low. -The USB cable is not connected firmly. -The USB connectors on your personal computer are connected to other equipment besides the keyboard, the mouse, and your camera.|
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