Xerox Printer Error Codes



Xerox Printer 750 Error Codes

Xerox Printer 750 Error Codes

Xerox Printer 750 Error Codes

Error CodesSolution
01*Remove and re-install the black Toner Cartridge, then turn the printer off and on. *Replace the black Toner Cartridge, then turn the printer off and on.
02*Remove and re-install the cyan Toner Cartridge, then turn the printer off and on. *Replace the cyan Toner Cartridge, then turn the printer off and on.
03*Remove and re-install the magenta Toner Cartridge, then turn the printer off and on. *Replace the magenta Toner Cartridge, then turn the printer off and on.
04*Remove and re-install the yellow Toner Cartridge, then turn the printer off and on. *Replace the yellow Toner Cartridge, then turn the printer off and on.
05Turn the printer power off, then on.
10Turn the printer power off, then on.
11Turn the printer power off, then on.
12Turn the printer power off, then on.
13Turn the printer power off, then on.
20*Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Remove and re-install the Main Charge Grid. Turn the printer off, then on.
*Remove and re-install the Transfer Kit. Turn the printer off, then on.
*Remove and re-install each of the Toner Cartridges. Turn the printer off, then on.
*Replace the Main Charge Grid. Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Transfer Kit. Turn the printer off, then on.
*Replace the Toner Cartridges. Turn the printer off, then on.
21*Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
22*Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
30*Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
32*Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
33*Check for jammed paper throughout the paper path (especially in paper feeder).
*Remove and re-install the paper feeder and Transfer Kit. Turn the printer off, then on.
40*Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
41*Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
42*Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
43*Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
50Turn the printer off, then on.
51Turn the printer off, then on.
52*Remove the Duplex Unit (if installed).
*Check for paper under the Upper Tray.
*Turn power off, then on.
53*Open left door and remove any jammed media.
*Tun the printer off, then on.
60*Remove the media from the Multi-Purpose Tray. Turn the printer off, then on.
*Reinstall the media. Make sure you do not overfill the tray.
61*Remove and re-install each Toner Cartridge. Turn the printer off, then on.
*Replace each Toner Cartridge. Turn the printer off, then on.
62*Check for jammed paper throughout the paper path (especially in the paper feeder and Fuser).
*Remove and re-install the Fuser. Turn the printer off, then on.
*Slide out and re-insert the paper feeder. Turn the printer off, then on.
*Replace the Fuser. Turn the printer off, then on.
63*Remove and re-install the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
70Turn the printer off, then on.
71Turn the printer off, then on.
72Turn the printer off, then on.
73*Remove and re-install the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
74*Remove and re-install the Fuser. Turn the printer off, then on.
*Replace the Fuser. Turn the printer off, then on.
80*Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
81*Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
82*Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
83*Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
84*Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
01pMake sure that installed memory DIMM(s) are compatible with printer's image processor board and that they are installed in the proper slot(s).
47pMake sure that installed memory DIMM(s) are compatible with printer's image processor board and that they are installed in the proper slot(s).

Xerox Printer 780 Error Codes

If the printer’s front panel flashes a message alternating with Error XX, find the error code in this table and follow the instructions for resolving the problem.




Xerox Printer 780 Error Codes

Xerox Printer 780 Error Codes

Error CodesSolution
Printer Maintenance Required Soon [no error code is displayed]Contact Customer Support. (Note that the printer will continue to print.)
10Laser Unit Error. Turn the printer power off, then on.
11Image Density Error.
*Turn the printer power off, then on.
*Replace Imaging Unit. Turn the printer off, then on.
12Image Density Error.
*Turn the printer power off, then on.
*Replace Imaging Unit. Turn the printer off, then on.
13Density Calibration Error. Turn the printer power off, then on.
21Turn the printer power off, then on
22Turn the printer power off, then on
23Turn the printer power off, then on
24Turn the printer power off, then on
40Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
41Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
42Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
43Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
44Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
61Process Motor Error. Turn the printer power off, then on.
62Paper Handling Motor
*Check for and clear paper jams.
*Open the paper feed unit on the right side of the printer, then close it.
*Turn the printer power off, then on.
70Imaging Unit ID Error.
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
71Imaging Unit ID Error.
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
72Imaging Unit Count Error
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
73*Replace the Imaging Unit. Turn the printer off, then on.
74*Replace the Imaging Unit. Turn the printer off, then on.
75*Replace the Imaging Unit. Turn the printer off, then on.
76Engine Board Error. Turn the printer off, then on.
77Engine Board Error. Turn the printer off, then on.

Xerox Workcentre 6400 Error Codes

Xerox Workcentre 6400 Error Codes

Xerox Workcentre 6400 Error Codes

Soft Faults: Soft faults are events that occur within the system and, in most cases cause no disruption to the operation of the printer. The system automatically recovers from these events and no action is required by service.

Hard Faults: Hard faults are events that occur within the system that shut down one or more functions within the printer and require service for corrective action.

The Fault Codes Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure.

Fault CodeFault Description
301.510.00The Front Door is Open
302.302.00Rewrite Failure
302.306.00Erase Failure
302.308.00Download Invalid
302.315.00 Service Registry bad or corrupted data
302.316.00SRS returns invalid or missing data
302.317.00LUI gets no response from SRS
302.320.00UI Data Time Out Error
302.390.00Config Services not stable
302.321.00XEIP browser does not respond or is dead
303.301.00Engine Flash ROM (Write) Failure
303.302.00Engine Flash ROM (Erase) Failure
303.303.00Engine Board Failure
303.304.00Disk Failure
319.300.00Unable to read from Image Disk
319.301.00Unable to write to Image Disk
319.302.00Bad data received from Disk
319.303.00Unable to format Image Disk
319.310.00Disk system capacity fault
303.305.00Engine NVRAM Failure 1
303.308.00Engine NVRAM Failure 2
303.310.00Error, Cause Unknown
303.316.00Communication Fault
303.317.00Error saving critical IOT NVM
303.318.00Error initializing IOT NVM
303.319.00Error restoring critical IOT NVM
303.325.00Wall Clock Fault
303.330.00Upgrade failed. Security Feature Active
303.338.00CCM Reset
303.355.00CCM POST failure. NVM battery may be dead.
303.401.00Basic FAX not detected/ confirmed
303.789.00Error Autosaving Copy Controller NVM
304.001.00Ozone Fan Failure
304.002.00Power Supply (LVPS) Fan Failure
304.003.00Finisher Fan Failure
304.486.00Jam at Output Tray (No Finisher)
305.161.00Jam at Document Feeder
305.162.00Jam at Document Feeder (Output)
305.163.00Jam at Document Feeder (Duplex)
305.164.00Jam at Document Feeder (Misfeed)
314.004.00Pick Up Roller Error
305.165.00Scanner DRAM Test Failure
305.166.00Home Position Test Failure
305.168.00Optical Test Failure
314.001.00IIT Home Position Error
315.007.00Internal Target Error
315.008.00IIT Optical Error
305.167.00Lock Check Failure
314.003.00Scan Head Locked
305.169.00Scanner Cooling Fan is malfunctioning.
305.194.00Size mismatch Jam using “slow scan mixed signals.”
305.196.00Size mismatch Jam using “no mixed sized signals.”
305.197.00Unsupported original size detected
305.274.00ADF Original Size detection sensor failure.
308.001.001st Feeder Transfer Roller Contact Failure
308.002.002nd Transfer Roller Contact Failure
308.101.00Jam at Tray 1 (MPT)
308.102.00Jam at Right Door/ Feed Cassette (Tray 2)
308.103.00Jam at Paper Transport/ Feed Cassette (Tray 3)
308.104.00Jam at Paper Transport/ Feed Cassette (Tray 4)
308.105.00Jam at Duplex
310.104.00Jam at Re-feeding Area
309.001.00Laser Unit Failure
309.002.00Laser Unit Polygon Motor Failure
309.003.00Black Developer Motor Failure
309.004.00Color Developer Motor Failure
309.005.00Color Print Cartridge (IU) Motor Failure
309.006.00Black Print Cartridge (IU) Motor Failure
309.007.00Cyan Imaging Unit Failure
309.008.00Magenta Imaging Unit Failure
309.009.00Yellow Imaging Unit Failure
309.010.00Black Imaging Unit Failure
309.011.00IDC Sensor Board Error (Front)
309.012.00:IDC Sensor Board Error (Rear)
309.013.00Color Registration Error Correction - Internal Test Pattern
309.014.00Color Registration Error Correction - Correction Amount
310.102.00Jam at Horizontal Transfer Door
310.103.00Jam at 2nd Image Transfer Roller
310.105.00Jam at Vertical Transport Area
310.106.00Jam at Fuser
310.301.00Fuser Warm-Up Time Failure (Thermal Heater)
310.302.00Fuser Warm-Up Time Failure (Pressure Roller)
310.303.00Fuser Temperature Too Low (Thermal Heater)
310.304.00Fuser Temperature Too Low (Pressure Roller)
310.305.00Fuser Temperature Too High (Thermal Heater)
310.306.00Fuser Temperature Too High (Pressure Roller)
310.307.00Fuser Fan Failure
310.308.00Fuser Motor Failure
312.098.00Finisher Flash ROM Failure
312.099.00Finisher Communication Failure
312.480.00Finisher Elevation Drive Failure
312.481.00Finisher Paper Press Drive Failure
312.482.00Finisher Alignment Plate Drive Failure
312.483.00Finisher Eject Roller Contact Failure
312.484.00Finisher Storage Belt Contact Failure
312.485.00Finisher Bundle Eject Motor Failure
312.487.00Jam at Finisher Transport Area
312.488.00Jam at Finisher Upper Output Tray
312.489.00Jam at Finisher Stacker Output Tray
312.491.00Stapler Jam
314.002.00Scanner Missing
362.010.00IISS/ Scanner - Controller Communication Fail
314.005.00Document Feeder Disconnected
315.009.00IIT Manual Calibration Fail
315.010.00IIT Manual Calibration Fail - Lead Edge Fail
315.011.00IIT Manual Calibration Fail - Side Edge Fail
315.012.00IIT Manual Calibration Fail - Shading Target Fail
319.403.00Out of Memory - Job in EPC
320.302.00Fax Card Hardware or Software Error
320.303.00Fax Card Hardware or Software Error
320.305.00Fax Card Hardware or Software Error
320.701.00Phone Book Download Failed
322.371.00Fax Application Registration Error
322.372.00Fax application Un-registration Error
320.320.00Unrecoverable Fax Fault not cleared by Card Reset
320.322.00NV Device not fitted to Basic Fax Card
320.323.00Fax System Memory is Low
320.324.00Not Enough Memory to use Fax Service
320.327.00Registers cannot be accessed on the Extended Card
320.339.00Basic Card Problem
320.341.00Miscellaneous Basic Card Problem
320.342.00Error Accessing File on NVM Device
320.331.00No Communication via PSTN1 port
320.338.00Fax Communication Error at Power Up or Re-boot
320.350.00No Dial Tone Warning
320.351.00No Dial Tone Error
322.370.00Unable to communicate with XSA Database
322.750.00Output Device Configuration Mismatch
342.045.00Print Board Control Fan has an error and is Off.
377.305.00:Tray 3 Right Side Door is Open
377.306.00Tray 4 Right Side Door is Open
377.307.00Duplex Door is Open
377.308.00Finisher Top Door is Open
377.309.00Control Panel Door Open
377.311.00Document Feeder Cover Open
377.312.00Right Side Door Open
377.313.00Communication error with Duplex Unit, may be disconnected or not installed
377.314.00Communication Error with Tray 1 Assembly
391.313.00CRUM ASIC Comm Fail
391.320.00CC Wire Cut Fail

Troubleshooting

This section contains procedures to help you locate and resolve problems. Some problems can be resolved by simply restarting the printer.

Printer Does Not Turn On

  1. The power switch is not correctly turned on. Turn off the printer using the power switch visible on the lower center tray. Wait two minutes, then turn the printer on. Ensure that the main power switch behind the front cover of the printer is in the on position.
  2. The power cord is not correctly plugged into the outlet. Turn off the printer, and plug the power cord securely into the outlet.
  3. Something is wrong with the outlet connected to the printer. Plug another electrical appliance into the outlet and see whether it operates properly. Try a different outlet.
  4. The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

Printing Takes Too Long

  1. The printer is set to a slower printing mode (for example, heavyweight stock). It takes more time to print with special media. Make sure that the media type is set properly in the printer driver and at the printer control panel.
  2. The printer is in power saving mode. It takes time for printing to start in power saving mode.
  3. The job is very complex. Wait. No action needed.

Printer Resets or Turns Off Frequently

  1. The power cord is not correctly plugged into the outlet. Turn off the printer, confirm that the power cord is correctly plugged into the printer and the outlet, then turn on the printer.
  2. A system error occurred. Contact your local Xerox service representative with the fault information.

Printer Is Making Unusual Noises




  1. The tray is not installed correctly. Open and close the tray you are printing from.
  2. There is an obstruction or debris inside the printer. Turn off the printer and remove the obstruction or debris. If you cannot remove it, contact your Xerox service representative.

2-Sided Printing Problems

Media or settings are not correct. Make sure that you are using correct media. For details, see Supported Media on page 51. Envelopes, labels, gloss, and extra heavyweight stock cannot be used for 2-Sided Printing. In the printer driver, choose 2-Sided Printing.

Scanner Error

Scanner is not communicating. Turn off the printer using the power switch visible on the lower center tray. Wait two minutes, then turn the printer on. If the problem is not resolved, contact your local Xerox service representative.

 

Xerox Workcentre 7120 Service Manual PDF

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