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Electrolux Washing Machine Error Codes
Electrolux Washing Machine Error Codes

Electrolux Washing Machine Error Codes



A brief summary of all error codes and the possible cause for each erroris presented below. Troubleshooting charts for all errors are presented onthe following pages.

Error CodesProblem
01 ERROR. NO WATERNO WATER. Water level has not reached set level within time set. After this error message appears and the machine is reset, the machine will try again.
02 ERROR. OPEN DOORDOOR OPEN. Signal from microswitch which checks door status absent during program. After this error message appears and the machine is reset, the machine will try again.
03 ERROR. DOOR LOCKDOOR UNLOCKED. Signal from microswitch which detects when the door is locked absent during program.
04 ERROR. LOW TEMPERATURENTC LOW TEMP. The temperature is below the lowest value allowed (open circuit in temperature sensor).
05 ERROR. HIGH TEMPERATURENTC HIGH TEMP. The temperature is above the highest value allowed (short-circuit in temperature sensor).
06 ERROR. WATER IN MACHINEWATER IN DRUM. The water level is higher that the level EMPTY at the start of the program.
07 ERROR. OVER-FILLEDMACHINE OVER-FILLED. The water level is higher than the ”LEVEL OVERFILL” (i.e. DRUM OVER-FILLED) level. If this function is switched off (=N), instead the drain valve will open for a short time and discharge some of the water. This is described under the function ”DRAIN TIME WHEN OVERFILL” (i.e. DRAIN TIME AFTER OVER-FILLING) earlier in this section.
08 ERROR. NO HEATNO HEATING. The temperature has not increased by the number of degrees specified in the function ”MIN. TEMPERATURE INCREASE” (see back in this section), over the period of time specified in the function MAXIMUM HEATING TIME (see ”SETTINGS 1”). On machines built for washing mops, it can be caused by too low a level in the program stage. The lowest level for a mop program in the main wash with heating is 22 scale units.
10 ERROR. REMAINING WATERNOT DRAINED. When the drain sequence has finished, the water level is still higher than the EMPTY level.
11 ERROR. UNBALANCE SWITCHUNBALANCE SENSOR FAULT. The unbalance switch is closed when the machine is starting on a drain sequence.
13 ERROR. MOTOR COMMUNICATIONNO MOTOR COMM. Communication between PCU and motor control unit interrupted or disturbed.
14 ERROR. LEVEL ADJUSTLEVEL CALIBRATION. Every machine has individual level calibration at the factory. If these calibration values are missing or fall outside the limit values, an error warning will be flagged at each program start-up. The program can still be started, however, by pressing START. It will then use standard (default) values, which means that the levels will not be as precise as intended.
15 ERROR. EMERGENCY STOPEMERGENCY STOP. The emergency stop button has been pressed.
16 ERROR. WEIGHT FROM SCALEWEIGHT FROM SCALE. Over-/Under-load of scale or weight above limit for maximum allowed weight at wash module start.
17 ERROR. DOOR LOCK SWITCHDOOR LOCK. Even though the door lock microswitch indicates that the door is locked, the signal from the microswitch which is used to detect when the door is closed is absent.
18 ERROR. START NOT ALLOWEDSTART NOT ALLOWED. Network does not allow programme start.
19 ERROR. MIS COMMUNICATIONMIS COMMUNICATION. Machine has lost contact with network.
20 ERROR. EWD INTERLOCKINTERLOCK STATUS. The motor control system for frequency-controlled motors (EWD) receives a signal direct from the door lock which indicates that the door really is closed. If this signal is lost, a fault signal is sent to the PCU
21 ERROR. I/O COMMUNICATIONI/O COMMUNICATION. Communication between the CPU board and one of the I/O boards interrupted or disturbed.
22 ERROR. LOW OIL LEVELLOW OIL LEVEL. In machines with an oil lubrication system, indicates low level in the oil container.
23 ERROR. LOW OR HIGH VOLTAGEPHASE. Incorrect input voltage to external equipment.
24 ERROR. PRESSURE SENSORS, TILTPRESSURE SENSOR TILT. Both pressure sensors are active at the same time
25 ERROR. PRESSURE SENSOR TIMEOUTPRESSURE SENSOR TIMEOUT. No pressure at the relevant pressure sensor within the maximum time allowed for tilt backwards or forwards.
26 ERROR. DOOR SWITCH, TILTDOOR SWITCH, TILT. Door closed (S3) is "on" at a time when the machine door is locked open (S25).)
27 ERROR. LEVEL OFFSETAUT. LEVEL CALIB. The pressure sensor for the water level signals a value that is so different from the empty machine state that the automatic level calibration cannot adjust the level system.
28 ERROR. LEVEL NOT CALIBRATEDCalibration of level system not done in service mode before use of machine.
31HEAT SINK TOO HOT. Temperature of MCU control circuits too high
32MOTOR TOO HOT. Motor thermal protection has tripped
33NO INTERLOCK. The motor has received a start command from the PCU without receiving an interlock signal from the door lock. The MCU receiving circuitry for the interlock signal is not faulty.
35MOTOR SHORTNING. Short-circuit between motor windings or to earth.
36INTERLOCK HARDWARE. Fault in MCU receiving circuitry for lock acknowledgement signal
37LOW DC VOLTAGE. DC voltage too low
38HIGH DC VOLTAGE. DC voltage too high
39RIPPEL ON DC BUS. DC level varying too much
40 LINE INTERRUPT. One phase missing for/at motor control unit
41KLIXON CIRCUITS. Hardware fault, temperature monitoring, motor
42NO PARAM. SET IN MCU. The motor controller (MCU) (inverter) contains several different parameter sets for different motors. During power up the timer checks that the correct parameter set digit is written into the MCU. If not, the timer will write down the parameter set digit defined in fixed config. If the MCU discovers that no parameter set value is written down into the MCU, the error coce will be displayed.
E10The appliance does not fill with water properly.
E20The appliance does not drain the water.
E40The appliance door is open or not closed correctly. Please check the door!
EH0The main supply is unstable. Wait until the main supply is stable.
E91No communication between electronic elements of the appliance. Switch off and switch on again.

Troubleshooting

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please check possible cause of malfunction and solution listed below. Once the problem has been eliminated, press the Start/Pause button to restart the program. If after all checks, the problem persists, contact your local Service Centre.

Malfunction: The washer-dryer does not start

Possible cause => Solution:




  • The door has not been closed. (Error code: E40 ) => Close the door firmly.
  • The plug is not properly inserted in the power socket. => Insert the plug into the power socket.
  • There is no power at the socket. => Please check your domestic electrical installation.
  • The Start/Pause touchpad has not been pressed. => Press the Start/Pause touchpad.
  • The “Delay Start” has been selected. => If the laundry are to be washed immediately, cancel the “Delay Start”.
  • The Main supply is unstable. (If EH0 appears in the display.) => Wait until the main supply is stable. Appliance will start automatically.

Malfunction: The machine does not fill the water

Possible cause => Solution:

  • The water tap is closed. (Error code: E10 ) => Open the water tap.
  • The inlet hose is squashed or kinked. (Error code: E10 ) => Check the inlet hose connection.
  • The filter in the inlet hose is blocked. (Error code: E10 ) => Clean the water inlet hose filter.
  • The door is not properly closed. (Error code: E40 ) => Close the door firmly.

Malfunction: The machine fills then empties immediately

Possible cause => Solution: The end of the drain hose is too low. (Error code: E10 ) => Refer to relevant paragraph in “water drainage” section.

Malfunction: The machine does not empty and/or does not spin

Possible cause => Solution:

  • The drain hose is squashed or kinked. (Error code: E20 ) => Check the drain hose connection.
  • The drain pump is clogged. (Error code: E20 ) => Clean the drain filter.
  • The option “Rinse Hold” has been selected. => Press Start/Pause touchpad to drain the water or select spin program.
  • The laundry is not evenly distributed in the drum. => Pause the machine and redistribute laundry manually.

Malfunction: There is water on the floor

Possible cause => Solution:

  • Too much detergent or unsuitable detergent (creates too much foam) has been used. => Reduce detergent quantity and use correct type of detergent.
  • Check whether there are any leaks from one of the inlet hose fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp. => Check the water inlet hose connection.
  • The drain hose is damaged. => Call Service.

Malfunction: Unsatisfactory washing result

Possible cause => Solution:

  • Too little detergent or unsuitable detergent has been used. => Increase detergent quantity or use different detergent.
  • Stubborn stains have not been treated prior to washing. => Use commercial products to treat the stubborn stains.
  • The correct temperature was not selected. => Check if you have selected the correct temperature.
  • Excessive laundry load. => Reduce load.

Malfunction: The door will not open




Possible cause => Solution:

  • The program is still running. => Wait until the end of cycle.
  • There is water in the drum. => You must drain the water to open the door.
  • This problem may be caused by a failure of the appliance. => Contact Service. If you need to open the door, please read carefully “Emergency door opening” on next page.

Malfunction: The machine vibrates or is noisy

Possible cause => Solution:

  • The transit bolts and packing have not been removed. => Check the correct installation of the appliance.
  • The support feet have not been adjusted. => Check the correct levelling of the appliance.
  • The laundry is not evenly distributed in the drum. => Pause the machine and redistribute laundry manually.
  • There is very little laundry in the drum. => Load more laundry.
  • Unstable floors eg. wooden floors. => Refer to relevant paragraph in “Positioning” section.

Malfunction: Cycle time longer than displayed

Possible cause => Solution:

  • Detergent over dose. => Reduce the detergent quantity or use another one.
  • Machine unbalance. => Redistribute laundry manually in the drum and start the spin phase again.

Malfunction: The cycle is shorter than the time displayed

Possible cause => Solution: The appliance calculated a new time according to the laundry load.

Malfunction: Spinning starts late or the machine does not spin

Possible cause => Solution: The electronic unbalance detection device has cut in because the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 10 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. In this case, redistribute the load manually and select the spin program.

Malfunction: The machine makes an unusual noise

Possible cause => Solution:

  • Machine not installed properly. => Make sure the levelling of the appliance is correct. Refer to “Installation”.
  • ransit bolts or packaging not removed. => Make sure that the packaging and/or the transit bolts are removed. Refer to “Unpacking”.
  • The load may be too small. => Add more laundry in the drum.

Malfunction: No water is visible in the drum

Possible cause => Solution: Machines based on modern technology operate very economically using very little water without affecting performance.

Malfunction: Display time is frozen at the end of drying cycle for more than 30 minutes

Possible cause => Solution: Machine is optimizing the drying cycle according to the laundry type and load size. It will vary for each kind of fabric as the water absorption is different. => This is a normal behavior of the machine and not a cause for concern as it does not compromise its performance.




Malfunction: The machine does not dry or does not dry properly

Possible cause => Solution:

  • The “Dry Time” or the “Dryness” degree has not been selected. => Select the drying time or the dryness degree.
  • The water tap is not turned on. (Error code: E10 ) => Open the water tap.
  • The drain filter is clogged. (Error code: E20 ) => Clean the drain filter.
  • The machine is overloaded. => Reduce the laundry load in the drum.
  • The selected drying program, time or dryness degree was not suitable for the laundry. => Select the suitable drying program, time or dryness degree for the laundry.

Electrolux Washing Machine Manual PDF

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