Electrolux Washing Machine Error Codes



A brief summary of all error codes and the possible cause for each erroris presented below. Troubleshooting charts for all errors are presented onthe following pages.

Error CodesProblem
01NO WATER. Water level has not reached set level within time set. After this error message appears and the machine is reset, the machine will try again.
02DOOR OPEN. Signal from microswitch which checks door status absent during program. After this error message appears and the machine is reset, the machine will try again.
03DOOR UNLOCKED. Signal from microswitch which detects when the door is locked absent during program.
04NTC LOW TEMP. The temperature is below the lowest value allowed (open circuit in temperature sensor).
05NTC HIGH TEMP. The temperature is above the highest value allowed (short-circuit in temperature sensor).
06WATER IN DRUM. The water level is higher that the level EMPTY at the start of the program.
07MACHINE OVER-FILLED. The water level is higher than the ”LEVEL OVERFILL” (i.e. DRUM OVER-FILLED) level. If this function is switched off (=N), instead the drain valve will open for a short time and discharge some of the water. This is described under the function ”DRAIN TIME WHEN OVERFILL” (i.e. DRAIN TIME AFTER OVER-FILLING) earlier in this section.
08NO HEATING. The temperature has not increased by the number of degrees specified in the function ”MIN. TEMPERATURE INCREASE” (see back in this section), over the period of time specified in the function MAXIMUM HEATING TIME (see ”SETTINGS 1”). On machines built for washing mops, it can be caused by too low a level in the program stage. The lowest level for a mop program in the main wash with heating is 22 scale units.
10NOT DRAINED. When the drain sequence has finished, the water level is still higher than the EMPTY level.
11UNBALANCE SENSOR FAULT. The unbalance switch is closed when the machine is starting on a drain sequence.
13NO MOTOR COMM. Communication between PCU and motor control unit interrupted or disturbed.
14LEVEL CALIBRATION. Every machine has individual level calibration at the factory. If these calibration values are missing or fall outside the limit values, an error warning will be flagged at each program start-up. The program can still be started, however, by pressing START. It will then use standard (default) values, which means that the levels will not be as precise as intended.
15EMERGENCY STOP. The emergency stop button has been pressed.
16WEIGHT FROM SCALE. Over-/Under-load of scale or weight above limit for maximum allowed weight at wash module start.
17DOOR LOCK. Even though the door lock microswitch indicates that the door is locked, the signal from the microswitch which is used to detect when the door is closed is absent.
18START NOT ALLOWED. Network does not allow programme start.
19MIS COMMUNICATION. Machine has lost contact with network.
20INTERLOCK STATUS. The motor control system for frequency-controlled motors (EWD) receives a signal direct from the door lock which indicates that the door really is closed. If this signal is lost, a fault signal is sent to the PCU
21I/O COMMUNICATION. Communication between the CPU board and one of the I/O boards interrupted or disturbed.
22LOW OIL LEVEL. In machines with an oil lubrication system, indicates low level in the oil container.
23PHASE. Incorrect input voltage to external equipment.
24PRESSURE SENSOR TILT. Both pressure sensors are active at the same time
25PRESSURE SENSOR TIMEOUT. No pressure at the relevant pressure sensor within the maximum time allowed for tilt backwards or forwards.
26DOOR SWITCH, TILT. Door closed (S3) is "on" at a time when the machine door is locked open (S25).)
27AUT. LEVEL CALIB. The pressure sensor for the water level signals a value that is so different from the empty machine state that the automatic level calibration cannot adjust the level system.
28Calibration of level system not done in service mode before use of machine.
31HEAT SINK TOO HOT. Temperature of MCU control circuits too high
32MOTOR TOO HOT. Motor thermal protection has tripped
33NO INTERLOCK. The motor has received a start command from the PCU without receiving an interlock signal from the door lock. The MCU receiving circuitry for the interlock signal is not faulty.
35MOTOR SHORTNING. Short-circuit between motor windings or to earth.
36INTERLOCK HARDWARE. Fault in MCU receiving circuitry for lock acknowledgement signal
37LOW DC VOLTAGE. DC voltage too low
38HIGH DC VOLTAGE. DC voltage too high
39RIPPEL ON DC BUS. DC level varying too much
40 LINE INTERRUPT. One phase missing for/at motor control unit
41KLIXON CIRCUITS. Hardware fault, temperature monitoring, motor
42NO PARAM. SET IN MCU. The motor controller (MCU) (inverter) contains several different parameter sets for different motors. During power up the timer checks that the correct parameter set digit is written into the MCU. If not, the timer will write down the parameter set digit defined in fixed config. If the MCU discovers that no parameter set value is written down into the MCU, the error coce will be displayed.
E10The appliance does not fill with water properly.
E20The appliance does not drain the water.
E40The appliance door is open or not closed correctly. Please check the door!
EH0The main supply is unstable. Wait until the main supply is stable.
E91No communication between electronic elements of the appliance. Switch off and switch on again.

Electrolux Washing Machine Troubleshooting

Electrolux Washing Machine Troubleshooting

Electrolux Washing Machine Troubleshooting

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please check possible cause of malfunction and solution listed below. Once the problem has been eliminated, press the Start/Pause button to restart the program. If after all checks, the problem persists, contact your local Service Centre.

Malfunction: The washer-dryer does not start




Possible cause => Solution:

  • The door has not been closed. (Error code: E40 ) => Close the door firmly.
  • The plug is not properly inserted in the power socket. => Insert the plug into the power socket.
  • There is no power at the socket. => Please check your domestic electrical installation.
  • The Start/Pause touchpad has not been pressed. => Press the Start/Pause touchpad.
  • The “Delay Start” has been selected. => If the laundry are to be washed immediately, cancel the “Delay Start”.
  • The Main supply is unstable. (If EH0 appears in the display.) => Wait until the main supply is stable. Appliance will start automatically.

Malfunction: The machine does not fill the water

Possible cause => Solution:

  • The water tap is closed. (Error code: E10 ) => Open the water tap.
  • The inlet hose is squashed or kinked. (Error code: E10 ) => Check the inlet hose connection.
  • The filter in the inlet hose is blocked. (Error code: E10 ) => Clean the water inlet hose filter.
  • The door is not properly closed. (Error code: E40 ) => Close the door firmly.

Malfunction: The machine fills then empties immediately

Possible cause => Solution: The end of the drain hose is too low. (Error code: E10 ) => Refer to relevant paragraph in “water drainage” section.

Malfunction: The machine does not empty and/or does not spin

Possible cause => Solution:

  • The drain hose is squashed or kinked. (Error code: E20 ) => Check the drain hose connection.
  • The drain pump is clogged. (Error code: E20 ) => Clean the drain filter.
  • The option “Rinse Hold” has been selected. => Press Start/Pause touchpad to drain the water or select spin program.
  • The laundry is not evenly distributed in the drum. => Pause the machine and redistribute laundry manually.

Malfunction: There is water on the floor

Possible cause => Solution:

  • Too much detergent or unsuitable detergent (creates too much foam) has been used. => Reduce detergent quantity and use correct type of detergent.
  • Check whether there are any leaks from one of the inlet hose fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp. => Check the water inlet hose connection.
  • The drain hose is damaged. => Call Service.

Malfunction: Unsatisfactory washing result

Possible cause => Solution:




  • Too little detergent or unsuitable detergent has been used. => Increase detergent quantity or use different detergent.
  • Stubborn stains have not been treated prior to washing. => Use commercial products to treat the stubborn stains.
  • The correct temperature was not selected. => Check if you have selected the correct temperature.
  • Excessive laundry load. => Reduce load.

Malfunction: The door will not open

Possible cause => Solution:

  • The program is still running. => Wait until the end of cycle.
  • There is water in the drum. => You must drain the water to open the door.
  • This problem may be caused by a failure of the appliance. => Contact Service. If you need to open the door, please read carefully “Emergency door opening” on next page.

Malfunction: The machine vibrates or is noisy

Possible cause => Solution:

  • The transit bolts and packing have not been removed. => Check the correct installation of the appliance.
  • The support feet have not been adjusted. => Check the correct levelling of the appliance.
  • The laundry is not evenly distributed in the drum. => Pause the machine and redistribute laundry manually.
  • There is very little laundry in the drum. => Load more laundry.
  • Unstable floors eg. wooden floors. => Refer to relevant paragraph in “Positioning” section.

Malfunction: Cycle time longer than displayed

Possible cause => Solution:

  • Detergent over dose. => Reduce the detergent quantity or use another one.
  • Machine unbalance. => Redistribute laundry manually in the drum and start the spin phase again.

Malfunction: The cycle is shorter than the time displayed

Possible cause => Solution: The appliance calculated a new time according to the laundry load.

Malfunction: Spinning starts late or the machine does not spin

Possible cause => Solution: The electronic unbalance detection device has cut in because the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 10 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. In this case, redistribute the load manually and select the spin program.

Malfunction: The machine makes an unusual noise

Possible cause => Solution:

  • Machine not installed properly. => Make sure the levelling of the appliance is correct. Refer to “Installation”.
  • ransit bolts or packaging not removed. => Make sure that the packaging and/or the transit bolts are removed. Refer to “Unpacking”.
  • The load may be too small. => Add more laundry in the drum.

Malfunction: No water is visible in the drum

Possible cause => Solution: Machines based on modern technology operate very economically using very little water without affecting performance.

Malfunction: Display time is frozen at the end of drying cycle for more than 30 minutes




Possible cause => Solution: Machine is optimizing the drying cycle according to the laundry type and load size. It will vary for each kind of fabric as the water absorption is different. => This is a normal behavior of the machine and not a cause for concern as it does not compromise its performance.

Malfunction: The machine does not dry or does not dry properly

Possible cause => Solution:

  • The “Dry Time” or the “Dryness” degree has not been selected. => Select the drying time or the dryness degree.
  • The water tap is not turned on. (Error code: E10 ) => Open the water tap.
  • The drain filter is clogged. (Error code: E20 ) => Clean the drain filter.
  • The machine is overloaded. => Reduce the laundry load in the drum.
  • The selected drying program, time or dryness degree was not suitable for the laundry. => Select the suitable drying program, time or dryness degree for the laundry.
Electrolux Washing Machine Control Panel

Electrolux Washing Machine Control Panel

Washing Machines & Washer-Dryers Alarm Codes

Alarm CodesSolutions
E11Difficulties in water fill for washing. Tap closed or water pressure too low; Drain tube improperly positioned; Water fill solenoid valve is faulty; Leaks from water circuit on pressure switch; Pressure switch faulty; Wiring faulty; PCB faulty.
E12Difficulties in water fill for drying. Tap closed or water pressure too low; Drain tube improperly positioned; Water fill solenoid valve is faulty; Leaks from water circuit on pressure switch; Pressure switch faulty; Wiring faulty; PCB faulty.
E13Water leakage. Drain hose incorrectly positioned; mains pressure insufficient; water fill solenoid faulty; leakage/blockage of pressure switch hydraulic circuit; pressure switch faulty.
E21 Difficulties in draining for washing. Drain tube kinked/clogged/improperly positioned; Drain filter clogged/dirty; Drain pump faulty; Pressure switch faulty; Wiring faulty; PCB faulty.
E22Difficulties in draining for drying. Drain tube kinked/clogged/improperly positioned; Drain filter clogged/dirty; Drain pump faulty; Pressure switch faulty; Wiring faulty; PCB faulty.
E23Drain pump triac faulty. Drain pump faulty; Wiring faulty; PCB faulty.
E24Fault in “sensing” circuit of drain pump triac (wrong input signal to microprocessor) PCB faulty.
E31Electronic pressure switch circuit faulty (frequency of pressure switch signal out of limits) Electronic pressure switch; Wiring; PCB faulty.
E32Incorrect calibration of electronic pressure switch (The electronic pressure switch generates a signal with instable frequency during the drain phase). Drain tube kinked/clogged/improperly positioned; Drain filter clogged/dirty; Drain pump faulty; Leaks from water circuit on pressure switch; Pressure switch; Wiring faulty; PCB faulty.
E35Water overflow. Water fill solenoid faulty; Leaks from water circuit on pressure switch; pressure switch faulty; wiring faulty; PCB faulty.
E38Pressure chamber blocked (water level does not vary for at least 30 sec. during drum rotation) Motor drive belt broken; Hydraulic circuit pressure switch clogged.
E3AHeating elem. relay sensing faulty (input signal to microprocessor always 0V or 5V) PCB faulty.
E41Door open (after 15 sec.) Door interlock faulty; wiring faulty; PCB faulty.
E42Problems of door closure. Door interlock faulty; wiring faulty; PCB faulty.
E43Interlock power supply triac faulty. Door interlock faulty; wiring faulty; PCB faulty.
E44Door interlock sensing circuit triac faulty. PCB faulty.
E45Door interlock sensing circuit triac faulty (wrong input signal to microprocessor) PCB faulty.
E52No signal from motor tachometric generator. Motor faulty; wiring faulty; PCB faulty.
E57Inverter is drawing too much current (>15A). Motor-Inverter wiring faulty; Inverter board faulty, Motor faulty.
E58Inverter is drawing too much current (>4,5A). Motor abnormal operation (overloaded); Motor-Inverter wiring faulty; Motor faulty; Inverter board faulty.
E59No signal from tachometric generator for three seconds. Motor-Inverter wiring faulty; Inverter board faulty, Motor faulty.
E5AOverheating for heat dissipator for Inverter. Overheating caused by continuous operation or ambient conditions (let appliance cool down); Inverter board faulty. NTC open (on the Inverter board).
E5HInput voltage is lower than 175V. Wiring faulty; Inverter board faulty
E5CInput voltage is too high. Input voltage is too high (measure the masters voltage); Inverter board faulty.
E5d Data transfer error between Inverter and main board. Line interference; Wiring faulty; Main board or Inverter faulty.
E5E Wrong communication between main board and Inverter. Main board-Inverter wiring faulty; Inverter board faulty; Main board faulty.
E5F Inverter board does not start the motor. Wiring faulty; Inverter board faulty; Main board faulty.
E61 Insufficient heating during washing. NTC sensor faulty; heating element faulty; wiring faulty; PCB faulty.
E62Overheating during washing (temperature higher than 88°C for a time higher than 5 min.) NTC sensor faulty; heating element faulty; wiring faulty; PCB faulty.
E66Heating element power relay faulty (incongruence between sensing and relay) PCB faulty.
E68Current dispersion to earth (value of mains voltage different from main value) Current dispersion between between heating element and earth.
E69Heating element interrupted. Wiring faulty; Heating element for washing interrupted (thermofuse open)
E71 Washing NTC sensor faulty (short- circuited or open) Wiring faulty; Washing NTC sensor faulty; PCB faulty.
E72Drying condenser NTC sensor faulty (voltage value out of limits, sensor short-circuited or open) Wiring faulty; Drying NTC sensor (condenser) badly positioned or faulty; WD board faulty.
E73 Drying duct NTC sensor faulty (voltage value out of limits, sensor short-circuited or open) Wiring faulty; Drying NTC sensor (duct) badly positioned or faulty; WD board faulty.
E74Washing NTC sensor badly positioned. Wiring faulty; Washing NTC sensor badly positioned; NTC sensor faulty; PCB faulty.
E82 Error in selector reset position. PCB faulty (Wrong configuration data).
E83 Error in selector reading. PCB faulty (Wrong configuration data.
E91Communication error between PCB and display board. Wiring faulty; Control/display board faulty: PCB faulty.
E92 Communication incongruence between main PCB- display board (versions not compatible) Wrong control/display board; Wrong PCB (do not correspond to the model).
E93Incorrect configuration of appliance. PCB faulty; (Incorrect configuration data).
E94 Incorrect configuration of washing cycle. PCB faulty; (Incorrect configuration data).
E95Communication error between microprocessor and EEPROM. PCB faulty
E97 Incongruence between programme selector and cycle configuration. Faulty PCB (Wrong configuration data).
E98 Communication error between main board - Inverter. Incompatibility between main board and Inverter.
E9HCommunication error between microprocessor and FLASH memory. Display board.
E9CMachine configuration error. Display board.
E9dClock faulty. Display board.
E9F Communication error between PCB and remote devices. Wiring between PCB and Inverter faulty; PCB faulty; Inverter faulty.
EA1 Drum positioning (DSP) faulty. Motor belt broken; Wiring faulty; PCB faulty; DSP sensor faulty.
EA6 DSP door opening faulty. Motor belt broken; Wiring faulty; Drum cover open. Motor faulty; PCB faulty.
EC1Solenoid valve blocked with flowmeter working. Wiring faulty; Solenoid valve faulty/blocked, PCB faulty.
EC3 Problems with Weight sensor (no signal or out of limits) Wiring faulty; Weight sensor faulty; PCB faulty.
Ed1 Data communication error between WD board and PCB. Wiring faulty between PCB and WD board; WD board faulty; PCB faulty.
Ed2 Drying heating element relay 1 faulty. Wiring faulty between WD board and thermostats; thermostats faulty; WD board faulty, PCB faulty.
Ed3Drying heating element relay 2 faulty. Wiring faulty between WD board and thermostats; thermostats faulty; WD board faulty, PCB faulty.
Ed4Relay which commutates power between washing heating element and drying (in the WD board). Wiring faulty; WD board faulty; PCB faulty.
Ed6No communication between PCB and display board (INPUT). Wiring faulty between PCB and programme display board; PCB faulty.
EF1Drain filter blocked (drain phase too long) Drain tube blocked/kinked/too high; Drain filter dirty/blocked.
EF2 Excessive detergent dosing (excessive foam during draining) Excessive detergent dosing; drain tube kinked/blocked; Drain filter dirty/blocked.
EF3 Aqua control intervention. Water leaks onto base frame; water control system defective.
EF4Water fill pressure low, no signal of flowmeter and solenoid valve open. Tap closed; water fill pressure low.
EF5Unbalanced load. Final spin phases skipped.
EF6Reset. No action to be performed, if continues replace the PCB.
EH1 Frequency power of appliance out of limits. Power supply problems (incorrect / disturbance); PCB faulty.
EH2 Voltage too high. Power supply problems (incorrect / disturbance); PCB faulty.
EH3Voltage too low. Power supply problems (incorrect / disturbance); PCB faulty.
EHEIncongruence between safety relay (in the PCB) and the safety “sensing” circuit. Wiring faulty; PCB faulty.
EHF Safety “sensing” circuit faulty (input voltage to microprocessor wrong) PCB faulty.

Electrolux Washing Machine Manual PDF

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