Epson printers are specialized devices that users may encounter various error codes with. These codes typically identify issues such as paper jams, ink problems, or connectivity issues. They assist users in better understanding their printer’s problems, enabling them to quickly troubleshoot and ensure more efficient printer operation. Therefore, it’s important for users to pay attention to these error codes when using Epson printers.
Error Messages
| Codes | Condition/Solution |
|---|---|
| 001 | The product was turned off by a power failure. |
| 109 | The received fax was already deleted. |
| 110 | The job was printed 1-sided because the loaded paper does not support 2-sided printing. |
| 201 | The product's memory is full. You can send pages individually or print received faxes and then delete them to free up memory space. |
| 202 | The line was disconnected by the recipient's fax machine. Wait a moment, then try again. |
| 203 | The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting. |
| 204 | The recipient's fax machine is busy. Wait a moment, then try again. |
| 205 | The recipient's fax machine does not answer. Wait a moment, then try again. |
| 206 | The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly. |
| 207 | The phone cable is not connected. Connect the phone cable. |
| 208 | The fax could not be sent to some of the specified recipients. Print a fax log to check which recipients failed to receive the fax. You may be able to resend a fax from Job Monitor in the Status Menu. |
| 301 | There is not enough storage space available on the external memory device. Clear space on the device or use a different device. |
| 302 | The external memory device is write-protected; disable write protection. |
| 303 | No folder is available for saving the scanned file. Create a folder or use a different memory device. |
| 304 | The external memory device has been removed. Reinsert the device. |
| 305 | An error occurred while saving. |
| 306 | The product's memory is full. Wait until other ongoing jobs are finished. |
| 331 | A communication error occurred while acquiring the destination list. Make sure the product is connected to the network correctly. Reduce the number of documents. |
| 332 | There is not enough space available for saving the scanned files in the specified folder. |
| 333 | The destination could not be found because the destination information has been uploaded to the server before sending the scanned data. Select the destination again. |
| 334 | An error occurred while sending the scanned data. |
| 341 | A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Epson Event Manager. |
| 401 | There is not enough storage space available on the external memory device. Clear space on the device or use a different device. |
| 402 | The external memory device is write-protected; disable write protection. |
| 404 | The external memory device has been removed. Reinsert the device. |
| 405 | An error occurred while saving. |
| I-01 | Paper is out or multiple pages have fed. Load or reload paper in the sheet feeder, then press # Start to continue. |
| W-05 | Paper is out or multiple pages have fed. Load or reload paper in the sheet feeder, then press # Start to continue. |
| W-02 | Paper is jammed. Carefully remove the jam. |
| W-03 | Paper is jammed. Carefully remove the jam. |
| W-04 | The cartridge cover is open. Close the cartridge cover and press # Start. |
| W-10 | An ink cartridge is expended or incorrectly installed. If an ink cartridge is expended, you must replace the cartridge. If you just replaced a cartridge and the error code still appears, the cartridge is not installed correctly. Press # Start to move the cartridges to the replacement position. Press down on all the installed cartridges, then press # Start to continue. |
| W-11 | An ink cartridge is expended or incorrectly installed. If an ink cartridge is expended, you must replace the cartridge. If you just replaced a cartridge and the error code still appears, the cartridge is not installed correctly. Press # Start to move the cartridges to the replacement position. Press down on all the installed cartridges, then press # Start to continue. |
| W-13 | An ink cartridge is expended or incorrectly installed. If an ink cartridge is expended, you must replace the cartridge. If you just replaced a cartridge and the error code still appears, the cartridge is not installed correctly. Press # Start to move the cartridges to the replacement position. Press down on all the installed cartridges, then press # Start to continue. |
| W-41 | An ink cartridge is expended or incorrectly installed. If an ink cartridge is expended, you must replace the cartridge. If you just replaced a cartridge and the error code still appears, the cartridge is not installed correctly. Press # Start to move the cartridges to the replacement position. Press down on all the installed cartridges, then press # Start to continue. |
| W-12 | Cannot recognize the ink cartridge(s) shown on the LCD screen. Replace the ink cartridge(s). |
| I-11 | No memory card is inserted. Insert a memory card. |
| W-30 | The inserted memory card is not installed correctly, not supported, or does not contain compatible photos. Remove it and check the card or insert another card. |
| W-31 | The inserted memory card is not installed correctly, not supported, or does not contain compatible photos. Remove it and check the card or insert another card. |
| I-50 | The index sheet has not been placed on the scanner glass or is not positioned correctly. Check the marks on the sheet, position it correctly, and try printing again. |
| I-51 | No photos are selected on the index sheet, the paper type is not selected on the index sheet, or the corresponding ovals are not marked correctly on the index sheet. Check the marks on the sheet, position it correctly, and try printing again. |
| I-52 | No photos are selected on the index sheet, the paper type is not selected on the index sheet, or the corresponding ovals are not marked correctly on the index sheet. Check the marks on the sheet, position it correctly, and try printing again. |
| I-53 | The index sheet you’re printing from does not match the photos on the inserted memory card. Replace the card or sheet and try again. |
| W-01 | Parts inside your Epson printer are near or at the end of their service life. Contact Epson for help. |
| E-10 | Parts inside your Epson printer are near or at the end of their service life. Contact Epson for help. |
| E-02 | There is a problem with your Epson printer. Turn it off, wait a few moments, and turn it back on again. If the error is not resolved, contact Epson for help. |
| E-01 | Turn your Epson printer off, make sure no paper is jammed inside, and turn it back on. If the error is not resolved, contact Epson for help. |
| 0x97 | 1. Unplug and Plugin the Printer. 2. Clean the clogged Epson printer nozzles with wet tissues |
| 000041 | This warning essentially informs you that there is a problem with your printer's ink cartridge. Check that all of the cartridges are in the correct slots before printing anything. Additionally, ensure that the ink cartridge is compatible with the printer. |
Part Names and Functions
Checking The Error Indicators On The Printer
When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.
In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be perfor.
Codes and Fixes
E1
Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on. Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product. If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.
E2, E3, or E7
No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.
Check the following:
- Make sure your router or access point is turned on, and is correctly connected to your computer or network device.
- Turn off the router or access point, wait about 10 seconds, and turn it on again.
- Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
E5
Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.
E6
MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.
If your router or access point has MAC address filtering enabled, register your product’s MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions. If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index.
E8
Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.
E9
Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
Make sure your computer or network device are turned on. Also make sure that you can access the internet and other devices on the same network from the devices you are trying to connect to your product. If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.
E10
Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
E11
Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. If you set your product’s TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.
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