Hotpoint opened for business in 1911, a classic British domestic appliance brand that has been working for more than 100 years. The company is actually a secondary business owned and operated by its parent company Whirlpool. Whirlpool is an American-based brand that possesses rights in China and Europe, allowing the company to freely run its business.
Since the beginning Hotpoint offered customers a wide range of appliances that included but are not limited to electric icons, electric cookers, refrigerators, and so many others designed to ensure peace of mind and easy working. Additionally, when it comes to safety precautions there is no other company that offers better service than Hotpoint.
Hotpoint is a great company, but at times customers have complained about system errors. So why worry about them when you can note them down, and match them using the error codes listed below. This way you can instantly know why your Hotpoint refrigerator is not working properly.
|F01||Compressor Relay Sticking|
|F02||Compressor Relay Open|
|F03||Faulty Power Module|
|F04||Evaporator Fan Motor Not Running|
|F05||Electronic/Motorised Baffle Does Not Open/Close|
|F06||Defrost Heater Triac Short-Circuit|
|F09||Module not programmed|
|F14||Faulty power module|
|F20||All fridge lamps fail to illuminate|
|F21||NTC ambient sensor on power module faulty|
|F22||Fridge air NTC sensor open / short circuit|
|F24||Freezer air NTC sensor open / short circuit|
|F25||Freezer evaporator NTC sensor open / short circuit|
|E0||Ice maker fault. The ice maker in my appliance is not working correctly.|
|E1||Refrigerator sensor fault.|
|E2||Freezer sensor fault. The compartment temperature in my freezer is incorrect.|
|E3||Defrost sensor fault. The compartment temperature in my fridge is incorrect. Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages.|
|E4||Fridge defrost sensor fault. The compartment temperature in my fridge is incorrect.|
|E5||Freezer defrost sensor fault. The compartment temperature in my freezer is incorrect.|
|E6||Main control board and display board fault. The display or controls on my appliance are not operating correctly.|
|E7||Environmental temperature sensor fault. A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.|
|E8||Enviromental temperature sensor fault. A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.|
|E9||Freezer high temperature alarm. The freezer door may have been left open which has resulted in the food in freezer defrosting. Advice: Please check to see if your door is closed properly.|
|EE||Ice maker circuit fault. The ice maker in my appliance is not working correctly.|
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and there is no product failure or the failure has been caused by damage, misuse or by incorrect installation, charges will apply.
Hotpoint Refrigerator Troubleshooting
If the appliance does not work, before calling for Assistance (see Assistance), check for a solution from the following list.
|Malfunctions||Possible causes / Solutions|
|The internal light does not illuminate.||The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house.|
|The refrigerator and the freezer do not cool well.||The doors do not close properly or the seals are damaged. • The doors are opened too frequently. • The TEMPERATURE ADJUSTMENT knob is not in the correct position • The refrigerator or the freezer have been over-filled.|
|The food inside the refrigerator is beginning to freeze.||• The TEMPERATURE ADJUSTMENT knob is not in the correct position. • The food is in contact with the back inside wall of the refrigerator.|
|The motor runs continuously||The door is not closed properly or is continuously opened. • The outside ambient temperature is very high. • The thickness of the frost exceeds 2-3 mm (see Maintenance).|
|The appliance makes a lot of noise.||• The appliance has not been installed on a level surface (see Installation). • The appliance has been installed between cabinets that vibrate and make noise. • The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal.|
|There is water at the bottom of the refrigerator.||The water discharge hole is blocked (see Maintenance).|
|Excess moisture / Ice at rear of the Fridge||Excess moisture / Ice will occur if the Larder door is opened for prolonged periods. This will disappear once the door is closed and the Larder allowed to defrost and drain the moisture away. This is normal for cooling function of the Larder compartment, especially in summer period.|
|Warm Fridge||If room temperature is 16 C or lower, (for example the product is located in a garage or out building), for the refrigerator to operate correctly the “Fast Freeze switch” must be in the ‘ON’ position (see pag 7 for details)|
|The back wall of the refrigator unit is covered in frost or droplets of water||This shows the appliance is operating normally|
Hotpoint Refrigerator Maintenance and Care
Cleaning the appliance
- The external and internal parts, as well as the rubber seals may be cleaned using a sponge that has been soaked in lukewarm water and bicarbonate of soda or neutral soap. Do not use solvents, abrasive products, bleach or ammonia.
- The removable accessories may be soaked in warm water and soap or dishwashing liquid. Rinse and dry them carefully.
- The back of the appliance may collect dust which can be removed by delicately using the hose of a vacuum cleaner set on medium power. The appliance must be switched off and the plug must be pulled out before cleaning the appliance.
Defrosting the freezer compartment
- Set the TEMPERATURE ADJUSTMENT knob to the position ”off”
- Wrap frozen foods in newspaper and place them in another freezer or in a cool place.
- Leave the door open until the frost has melted completely. This can be made easier by placing containers with lukewarm water in the freezer compartment.
- Clean and dry the freezer compartment carefully before switching the appliance on again.
- Certain appliances are fitted with the DRAIN SYSTEM to lead the water outside: let the water flow into a container (see diagram).
Why is my Hotpoint fridge freezer flashing orange?
If an amber light is illuminated on the front of your Hotpoint fridge freezer this means that the fast freeze switch/button has been selected. If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
What does E5 mean on a Hotpointfridge?
Freezer defrost sensor fault. Issue: The compartment temperature in my freezer is incorrect.
Hotpoint Refrigerator Manual PDF