Samsung Robot Vacuum Cleaner Error Codes



If you press the Start/Stop button or turn off the Power Switch, the error code is cleared.

Error CodeCause-Solution
C00Robotic vacuum cleaner is caught, stuck or trapped while navigating. Turn off the Power Switch at the bottom and move the robotic vacuum cleaner to a different location.
C01A foreign substance (string, paper, toy etc.) is caught in the power brush. Turn off the Power Switch at the bottom and remove the foreign substance from the power brush.
C02A foreign substance (string, paper, toy etc.) is caught in the left driving wheel. Turn off the Power Switch at the bottom and remove the foreign substance from the left driving wheel.
C03A foreign substance (string, paper, toy etc.) is caught in the right driving wheel. Turn off the Power Switch at the bottom and remove the foreign substance from the right driving wheel.
C05Check bumper sensor. Slightly pull the stuck bumper outward.
C06A foreign substance (dust, stain etc.) is on the Obstacle sensor window. Turn off the Power Switch at the bottom and wipe the foreign substance from the front and rear sensor windows using a soft cloth.
C07A foreign substance (Dust, stain etc.) is on the Cliff sensor window. Turn off the Power Switch at the bottom and wipe the foreign substance on the cilff sensor window with a soft cloth.
C09A foreign substance (String, cloth etc.) is caught on the edge-cleaning side rotating brush. Turn off the Power Switch at the bottom and wipe the foreign substance from the edgecleaning side rotating brush.
NobattBattery malfunction or wire disconnected. Turn off the emergency switch and turn it back on.
Cleaning the Power brush

Cleaning the Power brush

Samsung Robot Vacuum Cleaner Troubleshooting

SymptomChecklist
The Powerbot is not working at all.Check if the emergency switch is on.
Check if all the icons are displayed on display panel.
Check if the battery of POWERbot is depleted. When "Lo" is displayed, carry POWERbot to the charger to charge it.
Replace the batteries (AAA type) when the remote controller is not working.
The Powerbot is stopped during cleaning process.When "Lo" is displayed on the display panel, carry POWERbot to the charger to charge it.
When POWERbot is stuck by the obstacles such as cord, threshold etc, pick it up to remove it from the obstacle. If any fabrics or strings are caught in the drive wheel, turn off the emergency switch and remove the fabrics or strings before using it again.
Suction power is weak.fIf the "Filter inspection indicator" is on, turn off the emergency switch and clean the dustbin.
When there's too much dust in the dustbin, suction power may get weakened. Turn off the emergency switch and empty the dustbin.
If the intake (on bottom of POWERbot) is blocked by foreign matters, turn off the emergency switch and remove foreign matter from the intake.
When noise suddenly increase, turn off the emergency switch and empty the dustbin.
The POWERbot cannot find the charger.Check if there's power failure or whether the power plug is unplugged.
Remove any obstacles around the charger that may disturb POWERbot from returning to the charger.
When there's foreign matters on the charge pins that affects charging, clean the foreign matter
The POWERbot suddenly cleans diagonally.Check if the charger is installed along the grain of wooden floors or tiles.
It may clean in diagonal direction for moving to another area in shortest route, or it made contact with any obstacles in that angle, or if it was charged at the charged at an angle, or grain of the wooden/tile floor is in that direction.
Point cleaning is not working.fIf you point the red light directly on POWERbot, it may not move to desired direction. Point the red light on the floor within 50 cm around POWERbot. Do not use the point cleaning under direct sunlight, bright light or on dark floors.
"Filter inspection indicator" is on even after the dustbin has been emptied.Use POWERbot after turning off the emergency switch and then turning it back on.
Empty the dustbin again and re-clean the filter thoroughly.
The POWERbot passes through the Virtual guard.If the batteries are depleted, replace them. (2 type D (LR20) batteries)
If the lamp is off, check if the Virtual guard is turned off and turn it on.
The battery usage time of the Virtual guard is too short.Check if you're using manganese drycell batteries and replace the batteries with new ones. (2 type D (LR20) batteries)
Samsung Robot Vacuum Cleaner Remote Control

Samsung Robot Vacuum Cleaner Remote Control

Samsung Robotic Vacuum Cleaner User Manual PDF




Samsung POWERbot User Manual PDF

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